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Holiday Inn Express & Suites Ontario Airport

2280 South Haven Avenue , Ontario, California 91761

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 918 reviews
89%
Recommend This Property

Ratings Breakdown

918reviews

  • 5 Stars
    617
  • 4 Stars
    172
  • 3 Stars
    54
  • 2 Stars
    33
  • 1 Stars
    42

Not a hotel I would ever recommend READ THIS

By

30 December 2020

I checked in to this hotel, thinking it was a remodel, clean, and a great value. I found the hotel to be far from what I expected. You would believe sincerely they were extra careful due to the COVID outbreak. The desk is like fort Knox - Plexiglass and a broomstick to hand you a pen or give them your credit card. It made me feel like they were on top of this. When I stepped into the room, I immediately saw a little bigger TV than my laptop. They must have saved money buying these tiny TV's. Not exactly what you would expect on a new remodel these days. After looking at the room more closely, I saw old worn towels, and anything you can cut a corner on was cut (likely twice). I pulled the sheets back on the bed and found disgusting stains, which I reported immediately. The manager was apologetic and gave me another room. This room was even dirtier, with hairs all over the shower and bathroom floor. At this point, it looked very obvious that they are likely not cleaning these rooms properly. Likely not paying prevailing wages, which results in sub-par performance from their cleaning staff. I again contacted the manager, and they said sorry and tried to offer me 1000 points, the cost of a bottle of water. I told them they could keep their dismal points. I am a Spire Elite and stay in IHG hotels for more than 90 nights a year. This was straight out insulting, and they didn't seem to care. If ever, I rarely write a review; however, people need to know what this particular hotel is really offering their customers. 1. Poor Service 2. A dirty room 3. False claims of a remodel.

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Great stay, great staff!

By

26 December 2020

club

This was a great hotel with a wonderful staff! Was only here for a short time. I forgot my glasses and called the day after I left and the staff found them for me. They are all wonderful.

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Not awful but not great either!

By

26 December 2020

platinumelite

I stayed here for 3 nights and it wasn't too bad but was great either. Couch in the suite was very uncomfortable but at least there was a place to sit. I had a lot of noise from the room above mine and asked front desk to look into it but never went away.

The little pantry thing in the lobby is a HUGE ripoff. $1.50 for a 2 tablets of Alka-Seltzer!

My biggest complaint is housekeeping is not done daily anymore and you must request new towels daily. Seems like housekeeping done daily would keep the rooms cleaner.

Positive there is room for 4 or 5 semi trucks to park at this location.

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Great stay!

By

24 December 2020

Denise made us feel welcome immediately. She was friendly and courteous and got us checked in quickly so we could get into our room. A big shout out to Denise for setting the tone for our stay. The rooms were clean. Would definitely stay here again.

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Overall Experience

By

19 December 2020

club

This experience met beyond my expectations. Thank you for such great service.

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The best night sleep

By

18 December 2020

club

Pillows and bed were very comfortable and I was able to sleep comfortably. Had all the TV stations that I like to look at even OWN. Now that was a bonus. I didn't have to miss my show. Keep up the great work and I will be back sooner than later.

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comfortable bed

By

17 December 2020

club

This room was clean and in a good quiet area. could be better located near freeway. And wish they would accept all forms of payment

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Nice clean room, great sleep

By

14 December 2020

club

I like the bed and bedding. I slept good. The room was clean. The staff was friendly. I liked the handle bags for breakfast to go. And, the crust less peanut butter and jelly sandwiches (individually wrapped) were excellent.

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Great service

By

13 December 2020

club

Very friendly staff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Beautiful Room

By

09 December 2020

club

The room was well lit, airy and comforting. The room was also very clean and made me feel safe during this pandemic. The staff was very friendly and helpful. 10/10 recommend

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Where’s my points. And more then 1 Coffee!

By

06 December 2020

Where’s my points !And more then one coffee in the room. Even though I use my C L C card I should still receive points.

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Safe stay

By

02 December 2020

club

Bed was so comfortable and the hotel was clean and very good with Covid protocols

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