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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 909 reviews
85%
Recommend This Property

Ratings Breakdown

909reviews

  • 5 Stars
    513
  • 4 Stars
    214
  • 3 Stars
    86
  • 2 Stars
    61
  • 1 Stars
    35

Relación Precio-Calidad

By

23 May 2017

club

Excelente atención por parte del personal y lo mejor es que hablan español, habitación cómoda y limpia. El desayuno muy bueno pero con poca variedad. Transporte a Universal gratuito al igual que el agua embotellada, solo hay que pedirla en recepción. Lo único que sugiero es que renueven el área de recepción (modernizar). De resto, recomendable al 100%

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Great service

By

22 May 2017

Excellent service by front desk and staff, very courteous while we approached any thing for any type of help. Thanks for all ur support

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Staff friendliness

By

22 May 2017

club

While checking in the staff member st the front desk was very welcoming especially after traveling all day she made the day that much better!

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Great location if visiting Universal

By

20 May 2017

platinumelite

Great breakfast and location is within walking distance to Universal.

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Comfortable and relaxing

By

19 May 2017

Was greeted upon arrival by a pleasant very professional staff member. The two nights I stayed there were peaceful and quiet and the bed was very comfortable.

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Service

By

18 May 2017

club

Front desk very friendly and helpful!!! Very kind... Breakfast selection excellent!!

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Great service

By

17 May 2017

club

Great service , nice people and wonderful breakfast

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Clean rooms and great staff

By

16 May 2017

Quick check in, polite staff, clean room. A great night of sleep on a cumfy bed and then down to a wonderful cup of coffee and breakfast.

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Great quality for a great price

By

16 May 2017

I absolutely positively enjoyed my stay! The customer service was great, and the rooms were really nice and clean! A customer service rep at the front desk named Doris was extremely helpful. She delivered some of the best customer service I've had in my life and was very nice and friendly. I also enjoyed the free breakfast! It was absolutely delicious! The fitness room was nice to have as well. It allowed me to stay on track with my workout routine. Thank you so much for giving me such an incredible experience during my stay!

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Comfortable Hotel

By

15 May 2017

club

Good location, with plenty to do in the area, some within walking distance.

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Great stay

By

15 May 2017

platinumelite

The staff was very helpful and your hotel was very accommodating

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Good place to stay

By

13 May 2017

club

Good place to rest if you're going to universal studios theme parks, is really close and is confortable, staff is reslly nice and kind, clean, good internet connection, etc. I had a really good experience.

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