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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 1024 reviews
84%
Recommend This Property

Ratings Breakdown

1024reviews

  • 5 Stars
    565
  • 4 Stars
    244
  • 3 Stars
    96
  • 2 Stars
    71
  • 1 Stars
    48

Awesome Experience

By

18 September 2017

club

I was tired after traveling all day and since I just became an IHG member I checked my app and saw this hotel. Wow what an excellent choice. Since I had just stayed at a different Holiday Inn the night before, the front desk upgraded me to a suite for no additional charge and the room was beautiful. I took their shuttle to Universal City Walk and was there in 5 minutes! What a perfect way to wind down and then have a wonderful night sleep in a very comfortable bed. I would highly recommend this hotel because of it's location, great service and comfortable beds.

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great customer service

By

18 September 2017

club

had a positive experience, front desk was very accommodating. had to leave earlier than 6.30 for work and the ladies in the breakfast area were able to help me grab a bite.

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Very helpful stuff, weird room layout.

By

11 September 2017

club

Very helpful and friendly staff. Good breakfast selection. Not convenient room layout- bathroom sink area doesn't t have a door.

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Terrible Experience

By

10 September 2017

club

Bad bed, AC not working properly. Had to change rooms. Will never stay here again. Worse than any other holiday inn I have ever stayed.

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Small room

By

09 September 2017

Room is small. Two double bed for 4 people. Breakfast is mediocre.

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Excellent Stay

By

09 September 2017

This hotel was conveniently located to Universal, nicely renovated and had a great breakfast.

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Great service nice n quite

By

07 September 2017

club

Enjoyed the hotel we have stayed before with them.. Love the people n guest clean nice rooms n close stores if you need to go out..

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Rewards Points

By

07 September 2017

club

I was a little disturbed that because I prepaid my stay that I am not allowed to receive reward points.

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Clean and comfortable

By

06 September 2017

Stayed for one night to go to Universal studios. Room was clean and comfortable and just what we needed.

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Universal Vacation

By

06 September 2017

club

Comfortable and clean hotel.
Excellent breakfast buffet served every morning.
The front desk staff is courteous and efficient.
We really enjoyed our stay.

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None

By

05 September 2017

Super dirty and stinky rooms
Air conditioner noisy is helll
People making lots of noise after 10:30 pm

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Feels Like Home

By

05 September 2017

This hotel has a very friendly and attentive staff. They are courteous and helpful. The renovations to this hotel are wonderful. I always stay at this hotel when I travel to Orlando.

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