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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 1276 reviews
93%
Recommend This Property

Ratings Breakdown

1276reviews

  • 5 Stars
    878
  • 4 Stars
    261
  • 3 Stars
    74
  • 2 Stars
    36
  • 1 Stars
    27

exallent service

By

24 May 2017

club

everyone was so friendly and willing to help at all times ...and shuttle service was great ...they whole place in side and out so clean ..and went on our trip feeling safe about parking are care there ..even the parking area so clean ..we where so impressed by this place ..the best hotel we've stayed in in san Diego..and I think the cleanest one weve ever stayed in ..we plan on going more often .. ...

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San Diego Airport HIE

By

24 May 2017

We arrived at the airport and went outside for the free shuttle. It was a little confusing as there are many Holiday Inns in the area with shuttle vans. The key is to look for the address of your Holiday Inn on the side of the van. We only waited about 10 minutes and the van ride was only 10-15 minutes to the hotel. Check in was fast and simple and the staff was very friendly art and elia. We had them reserve us a shuttle van for the cruise port and it was done quickly. We had dinner in old town restaurant and the food was good and plentiful. Even though it was night it was a great view. The room was clean and comfortable for our nights stay.Morning checkout was also quick thanks to kylene and easy with the friendly staff. The shuttle bus to the port was on-time and had our reservation. We had a very enjoyable stay for one night and would stay here again.
Reason for Visit:Cruise layover

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Good for the price

By

24 May 2017

A very enjoyable experience all around. Very nice staff,kylene,art,Elia,david nice view of the airport, love the room I had. Only downside was I couldn't use the pool as it was closed at 10PM; a little on the early side, I think.

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Noisy A/C and Rewards members still pay for parking

By

24 May 2017

platinumelite

Staff was great and it's in a nice location in relation to downtown Long Beach.

But the A/C unit was too loud. I stayed in Rm 315 and had trouble sleeping!

Also, why charge for parking? Most of the Holiday Inns I stay at don't charge for parking. Especially if I'm a platinum member.

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the first floor of the hotel needs more noise protection

By

23 May 2017

The first floor of the hotel is just next to the highway and at night and in the morning, there are some noises to wake me up.

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Awesome Staff

By

22 May 2017

club

Great Staff. Great Shuttle. We have stayed here 3 times and if we get back to San Diego we will stay here again

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Great Service/ Recommended for Short Stays Only

By

22 May 2017

Traveled to San Diego for my brother's graduation from the Marines. It's very close to the base and the train station, which made getting around quick and painless. If you are here for a few days (1 or 2) this is perfect. Make sure one of your preferences is to not stay in the basement. For one, I enjoy staying above ground, so it wasn't for me, however if you don't mind; it's great! Hopefully you won't have problems with ants as I did. They were small little black ants and at least in my room seemed to be confined to the bathroom (at least that's what I'm hoping. Had trouble sleeping because in my mind, they were going to come into the bed and bite me all night lol). For the price and location based on what I needed it for, it was great. For a vacation though longer than a couple of days..pay a bit more and go to a newer property perhaps.

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Very clean and comfortable.

By

21 May 2017

our room was very clean. the beds were so comfortable. The staff took care of all our needs with a smile. The shuttle service got us to the airport on time.

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Beautiful hotel with great service

By

19 May 2017

club

This hotel really gives the San Diego feel. The service is fantastic and love the layout.

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buen servicio

By

17 May 2017

personal muy atento. Lo unico malo era que la habitación tenia un olor raro, pero de resto todo muy bien.

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Excellent and friendly staff.

By

16 May 2017

It was a quick stop to visit family in town. The staff were most helpful, especially Elia and art us with hotel stay and car rental. Your breakfast was very hardy, which my husband loves,

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well located at the airport

By

16 May 2017

The price was very good compared to a similar room in San Diego. The room was quiet and the a/c worked perfectly.The staff was friendly and helpful with questions regarding transportation to a rental car agency.thanks to the driver Nafel,art,elia

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