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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 344 reviews
85%
Recommend This Property

Ratings Breakdown

344reviews

  • 5 Stars
    200
  • 4 Stars
    71
  • 3 Stars
    32
  • 2 Stars
    25
  • 1 Stars
    16

easy in and out

By

June 22, 2017

The staff was attentive, arrived late and left early. easy and convenient

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Poor Management

By

June 20, 2017

We have heard good reviews regarding Holiday Inn properties and decided to stay at this location among several hotel options provided to us by my daughter's university. I definitely regret my choice as Paul, the manager was a NIGHTMARE to deal with. He claimed to be the owner and manager and then changed it to only being the manager. He called us regarding an issue with our stay, did not identify himself but merely began questioning me in a rude manner. He demanded we pay for an additional night when the front desk staff said we would not be charged, it would be considered an early check in since we arrived that morning. He told me that I WAS GOING TO PAY! I would understand if he called to explain that there was a mistake made and even possibly ask to prorate the amount for the additional few hours we stayed but no, he insisted that I pay for two nights. He told me he didn't have time to argue with me and ended up hanging up on us. Due to this happening, I would never stay at this property again. I will say that the front desk ladies, Heather and Shannon were extremely nice and apologetic about the situation. Although, if the management isn't good, it's not worth staying.

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Great service

By

June 19, 2017

club

The staff was very accommodating and friendly. The room was very clean and comfortable also.

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Third try they found me a room!

By

June 17, 2017

First room had trash every where, second room actually had a guest already in the room. They finally got me a room and said they would give extra points for the delay. Never received the points!

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Our experience

By

June 12, 2017

club

Our experience @'Holiday Inn Express was great! It was a quick stay, but very enjoyable! Everyone was super friendly

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Great bed and comfortable room

By

June 10, 2017

I have visited numerous times for weeks at at time.

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Nice hotel.

By

June 10, 2017

club

Nice hotel. Great staff. Good breakfast. Will stay again.

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Comfortable and clean

By

June 09, 2017

My family of four was able to relax and refresh after a long day of driving. Comfortable beds, clean room, good amenities.

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Abilene

By

June 05, 2017

Nice staff good location easy to find. Breakfast is kind of bland. Overall great stay

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Poor experience.

By

June 02, 2017

Too many problems with mechanical aspects of this hotel Bathroom exhaust not working result horribly humid room, hot tub malfunctioning. A/C stopped working. The staff 4 star.

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Great customer service

By

June 01, 2017

club

After driving several hours and being tired walked into hotel and the lady behind counter was nice and helpful! The beds were comfortable and room was clean

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Nice hotel

By

May 25, 2017

platinumelite

This was a very nice hotel...The staff was friendly and helpful, the breakfast was good, the room was clean, the beds were comfortable.

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