Rated 4.5 out of 5 by 157
Rated 4.0 out of 5.0 by andlovingit Great staff but it's time to replace some mattresses
We checked in on a Friday night planning to leave Sunday morning. We are IHG rewards members and have stayed at this hotel a good 12 nights over the last five years. When we checked in, we wanted an end room not near a vending machine or elevator and knew, from past stays, that they had some of exactly what we wanted. They did have one on the second level of the older wing. As we got into the elevator, we noticed a bad odor. When we got off, it was really strong. I walked around and it was only on the second floor of the older section that had this issue. I went to the front desk to report it. The staff was immediately attentive and came the second floor and sprayed the heck out of the floor with some sort of sanitizer/deodorizer. She said she only smelled it faintly in the stairwell, but I didn't care since she was spraying. She said there was a landfill nearly and with certain winds, it can stink up the place. It was very breezy but the other floors were fine. In the bathroom, the gasket between the spigot and counter was broke; thus, the spigot assembly was loose and a little water dripped on the floor below. I reported this at check-out. Our biggest concern was that the mattress was soft, we believe from wear. We had never had a soft mattress there before. The breakfast buffet opened on time both mornings and the food choices were plentiful and pretty darn good for a free continental buffet. For us, it's all about how clean the room is and how well we sleep - noise level and comfort level. Neither my wife nor I slept well on that mattress.
July 5, 2014
Rated 5.0 out of 5.0 by Wandererbo IHG is our first choice.
Personnel were helpful, polite and friendly. Check in and checkout was efficiently handled, Internet and breakfast buffet were perfect. Our room was quiet, clean and well looked after. Sleep quality left nothing to be desired. My wife mentioned that at Holiday Inn, it is as if we are at home. The only problem was that the air conditioner was a bit noisy and the the furniture (not the bed) appeared to be a bit worn off.
July 5, 2014
Rated 1.0 out of 5.0 by Jen1989 Horrible, especially for the price
The room had a bad odor the moment we walked in and got even worse whenever the air conditioner would kick on. We kept finding ants crawling around the nightstand area as well! We weren't even able to get another room since they were completely booked. Would never stay here again.
July 3, 2014