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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 627 reviews
92%
Recommend This Property

Ratings Breakdown

627reviews

  • 5 Stars
    422
  • 4 Stars
    130
  • 3 Stars
    38
  • 2 Stars
    20
  • 1 Stars
    17

traverse city

By

October 16, 2017

one of my lowest rated hotels. very disappointed...especially for the price. far better choices for overnight stays in this area. I do not recommend this hotel.

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Great staff and location

By

October 15, 2017

platinumelite

Very excellent staff. Location is comfortable and quiet. Great for business or leisure.

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Great place to stay

By

October 14, 2017

club

Great hotel, clean, friendly help and the breakfast was awesome.

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Great location for fall color tour

By

October 13, 2017

Enjoy staying at this HIE, like to use it as a home base to tour the local wineries and breweries. Consistent location from year to year, have stayed many times.

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Nice Stay

By

October 12, 2017

club

Nice hotel.. Employee at front desk too business like and not very friendly, but rest of stay was great! Missed the cinnamon rolls...they were out of stock. Disappointing, but rest of stay was nice...

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HIE always our first choice

By

October 09, 2017

Clean rooms, good breakfast selection, polite customer service staff... always a winner with us.

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20th Stay

By

October 09, 2017

this property is dependable. Staff is helpful. I have stayed here many times and will continue to do so.

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Nice

By

October 09, 2017

club

Friendly staff and great view. We also swam in the pool and it was nice with a built in hot tub, my wife and kids enjoyed their stay as well.

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Cleanless and privacy

By

October 08, 2017

Cleaning of room is great and all staff very nice, service and help is very reliable nice stay

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Bad start to a vacation

By

October 01, 2017

The temperature had seen over 90 that day and the AC did not work. They did not try to fix and said they could not change my room as they were sold out. They did not offer to find me another hotel. They finally found me an old dirty fan so at least I had a breeze. Needless to say I got very little sleep in that heat.

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Great One Night Stay

By

September 26, 2017

club

We were traveling thru Michigan from north to south and decided to spend a night in Traverse City area and chose this hotel. Good choice on our part. Price was very reasonable. Clean room, comfortable bed, full breakfast options including egg omelet and biscuits

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Average hotel

By

September 24, 2017

club

Front counter staff did not welcome us as members nor offered bonus points or gift for being members, also not friendly

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