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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 885 reviews
91%
Recommend This Property

Ratings Breakdown

885reviews

  • 5 Stars
    581
  • 4 Stars
    191
  • 3 Stars
    58
  • 2 Stars
    31
  • 1 Stars
    24

Hotel Great; Concierge Not So Much

By

May 23, 2019

club

I've never been dissatisfied during a Holiday Inn Express stay, primarily because the breakfast, and those legendary cinnamon rolls, are awesome. Overall, this stay was fine as well. The room was nice, clean and had a fridge (no microwave, but that's a minor inconvenience). The bathroom was nice and the shower water pressure was strong. The pool was slightly questionable, but that could have been because of my son and his 13-14-year-old soccer teammates. I never used it, but both of my boys enjoyed the pool and the hot tub. I did use the fitness room. It was fine.

My main complaint is with the concierge staff. The two guys who checked us in were lacking in professional appearance, presentation and promptness. A female concierge later ran the front desk wearing a tank top that allowed for her to display her prominent upper arm tattoo. I have nothing against tattoos, as I have several myself, but I don't display them when I'm working. The check-out concierge had already charged my credit card before I checked out, and advised that I would have to wait in order for it to be changed. I said, "never mind," and left. Finally, I'm an IHG rewards member, but was told that I couldn't use my rewards for this stay. That sounds ridiculous to me. I simply think that the concierge staff at this particular HIE needs additional training in policies, procedures and professional appearances.

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