 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.5
93%
Recommend This Property
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Airport shuttle ?
Bysquid22
August 05, 2016
I stayed at this hotel on 8/3/16 and 8/4/16. When I made the reservation, the website listed that the hotel provided a shuttle to and from the airport. Prior to booking the reservation I called the front desk to verify to make sure they provided a shuttle.The desk clerk insured me that when I arrived at the airport to just call them and they would make arrangements to pick me up.
Two days prior to leaving for my trip I called them again to let them know what time my flight was getting in (10:20pm) to make sure once again they would provide a shuttle. The desk clerk assured me that they would pick me up after I called them.
On the night that I arrived, I called the front desk and ask to be picked up at the airport. The front desk clerk told me that they didn't have a shuttle available and I would have to pay for my own taxi to get to the hotel. He also stated that the shuttle service wasn't guaranteed.
After arguing with him on the phone he finally agreed to have a taxi pick me up. When I arrived to the hotel he said he couldn't guarantee me that I could get shuttle service back to the airport.
Why do you list on your website that you provide free shuttle service to and from the airport and then not do it?
Place to Stay
ByJJC12c
July 31, 2016
I was at the hotel for such a short period of time. I was a little taken aback by the amount of the bill! For some reason I thought it would less.
Comfortable room and helpful staff
ByKeywell
July 27, 2016
We really enjoyed the stay in hotel, a good sleep in a comfortable room with peaceful environment and a couple hours of entertainments in game room. Staff was really helpful, we're expecting next stay here if we come to Boise again! :-)
I will definitely go back!
Byshoefiend24
July 25, 2016
This is the second time I have stayed here and I will definitely go back!
Lovely stay in Boise
ByncUrry
July 22, 2016
Holiday Inn Express in Boise surpassed all expectations.
I will definitely stay here again.
nice, comfortable, safe
ByHIE is fun
July 21, 2016
The staff were very nice. We enjoyed staying here and will definitely stay there again on our way through Boise.
I'll be back to this hotel
ByHilltop16
July 18, 2016
Great value for the money. Hotel was modern and clean. Staff was friendly. Amenities were nicely kept. My only issue was the internet speed.
Nice location and views
ByHebrews416
July 14, 2016
Nice location with several places to eat in walking distance. The river walk is super close too.
Nice location but a little old
Byrookie99
July 12, 2016
Close to the university and downtown.
Next to the river walk.
Staff is helpful
Hotel is a little old some things were not working properly like the elevator, ice machine, toilet
If you need to be downtown this is not a bad option but I would probably consider another hotel next time.
BOI
By
July 09, 2016
good simple place close to the greenbelt and down town.
nothing special
Bycoffee24
July 07, 2016
overall, property is aging. staff was as accommodating as they could be. would like property to listen more to special requests. breakfast was same old stuff, never anything new.
Outstanding customer service!
Byjrandkr
July 07, 2016
My wife and I spent three nights on a stay-cation. We loved the hotel room, pool, and breakfast. All the staff provided excellent service.