 Guest Reviews
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93%
Recommend This Property
Overall Experience 4.5
93%
Recommend This Property
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Business stay
ByKedvan
September 18, 2017
As rewards member staff was very great. Accommodating and friendly. Clean place and good location
Things were good
ByPicky
September 18, 2017
There was dirt on the floor from the first day to the last. It was there when I arrived and three days later, it was still there. I know house keeping takes time, but feel they could have ran the vacuum in at least once before I checked in.
Nice stay overall
ByKDs stay
September 17, 2017
Enjoyed stay. Does have limited gluten free choices for breakfast. Also shuttle was disorganized. Overall a good stay.
Nice hotel
ByDeckmonkey
September 16, 2017
Clean room. Comfortable bed. Reasonable price. Great location.
Great location and room
ByRick
September 12, 2017
Located close to BSU, downtown and the Boise greenbelt, so easy to walk around. Nice, large rooms with comfy bed. Friendly, efficient staff.
Comfortable bed and great breakfast
ByGregg
September 10, 2017
Comfortable bed and good breakfast with various choices of food.
Nice Hotel
ByConor
September 07, 2017
The hotel was clean, quite, and comfortable. The beds seemed to be not as comfortable as other Holiday Inn Express's, but I still slept well. Fairly close to downtown as well.
Great Stay
ByClay
September 05, 2017
Great hotel and even a better staff! Everyone was very nice and welcoming to the hotel! Very clean!
View
ByJOSH
September 01, 2017
Had a corner room with a great view! The staff was very friendly given I checked in late in the evening.
Problems with IHG Best Price Guarantee and Boise Managers
ByChuckles
August 31, 2017
We stayed the night before the eclipse. The reservation rate had been been increased to about 6 times the normal rate, due to the eclipse. I figured the circumstances were unusual, bit the bullet, and reserved. But when I checked in three days later, IHG.com now had the same room at "only" about 3 times the normal rate. When I asked staff to honor the current price they said there wasn't a manager available that day but he'd call me the next day. He didn't. When I called him instead, he said he didn't have the authority to make such changes but gave me the hotel's General Manager number. This started a 8-9 day long process of trying to simply get an answer to my request, calling most days once or twice. Every time I called the managers were "offsite" or "busy," so I left a polite voicemail multiple times explaining my concern and asking for a call-back. Nobody called back. Then the 9th day I called and reached the Asst Mgr who said he'd check, and then actually called back later that day saying "no," there was nothing they'd do at all. So three concerns: 1) It was very difficult, almost impossible, to reach management and talk with about a problem. Every message I left was polite and business-like, but no return call. That doesn't feel like customer service to me. 2) In my opinion, failing to honor the price in effect at the time I arrived wasn't right. I would have been quite willing to pay it, even though is was far beyond the normal rate). 3) It makes me realize that IHG's "best rate guarantee" doesn't provide the type of protection I thought. Somehow I had thought the guarantee was actually getting me the lowest rate for the room - as you can see, it wasn't. Final Note - after writing the first draft of this I reached the GM who said yes he got my messages but didn't try to call back because he has staff to do this (although nobody did) and then he offered me some reward points - nothing anywhere near the extra I had to pay.
Really? No Toilet Paper
ByNoMasCoach
August 31, 2017
The stay was fine, but I can't believe that there was no TP in the room. Come on, of all the things to forget... not that
This place is Awesome
ByTraveler7277
August 30, 2017
Rooms are all current and clean. Value for what I paid was excellent. The free breakfast was awesome as well.. I wish the bed was a bit softer, but I can't complain because it was a great experience overall. I could go on and on, but I'll definitely be back when I head that direction.