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Holiday Inn Express & Suites Cedar Rapids-I-380 @ 33rd Ave

3320 Southgate Court Southwest , Cedar Rapids, Iowa 52404

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 724 reviews
85%
Recommend This Property

Ratings Breakdown

724reviews

  • 5 Stars
    446
  • 4 Stars
    154
  • 3 Stars
    48
  • 2 Stars
    43
  • 1 Stars
    33

Poor Customer Service

By

April 18, 2019

club

At check in we were greeted by a guy who obviously didn't like his job.
I mentioned that I was an IHG rewards club member and asked if we got free bottles of water. And he said are you kidding? No one does that anymore.
I thought that was rude. We ended up buying 2 bottles from you. We bought a large bottle of Smart water and a standard size bottle of regular water. He said that they were $6. I asked if both waters were the same price and he said of course they are.
Unfortunately we were in a room at the end of the hall and had very loud people next to us. Could not sleep at all, They were up at 5am screaming at each other and so we just got up and decided to stay up.
Unfortunately our bathtub had hair in it when we checked in and my wife refused to shower in it!
Not a very good experience based on what we paid for the night!
Also at check out I asked for a receipt and the girl said I can't have one. It had to be emailed to me. I still have not received it?
Poor way to run a hotel.
I would not suggest this hotel to anyone.
Very displeased.

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