 Guest Reviews
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86%
Recommend This Property
Overall Experience 4.3
86%
Recommend This Property
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Great getaway locale
ByStrappy
December 30, 2019
My husband and I had a great time together. The hotel was in easy walking distance of the casino. Could not have asked for a better getaway opportunity.
not knowing about the 100.00 extra needed
ByAirforce
December 27, 2019
I was so taken back when I checked in to our hotel room that I booked for Dec 12-13, 2019 and did call the IHG in Cherokee, NC directly to add Dec 12 to our stay because of the weather and was not told that when I check in there will be a 100.00 accidental assurance will be added. I was quoted a price and got sent an email with the amount which was 370.00 so I only loaded that on my net spend credit card and was hugely shocked when I was checking in that I needed to pay 435.00 because of the 100.00 accidental claim. I feel like this is a scam to get more money out of guest even though I was told that the 100.00 would be credited back to me but I had to pay for Dec 12, 2019 and rebook the same room the morning of Dec 13, 2019 so I acuatally was charged twice.
NOT HAPPY
Avg. room
ByWayne
December 25, 2019
Nothing special about this hotel. House keeping could of been better. There where old peanuts in the desk draw, small trash on the floor near the night stands, the coffee machine didn’t work.
2 Cribs available for whole hotel?
By6561
December 25, 2019
Property offers cribs, but upon arrival we’re not given one because the property only has 2 for the whole hotel available and they were given out. Why even bother to offer this service if out of 94 rooms you can only fulfill 2 guests requests? We had to go buy our own and the staff would not offer any discount towards the room to help offset the cost. Not a penny. Didn’t matter to them that I was an IHG Elite member. Didn’t matter to them that we had to drive in the middle of a storm in the 30 minutes each way through the mountains to the nearest store that sold portable cribs. They just didn’t care.
I’m redeeming all of my points accumulated over the years and then will find another hotel chain that does care.
Sheets had blood stains
ByGA Couple
December 25, 2019
Everything was good except for sheets having blood stains. Asked for more sheets and the first set we received had a blood stain as well. The 2nd replacement finally did not have a stain.
Close to concert venue
Byscully
December 23, 2019
Rates were cheaper than the concert venue so I was able to save some money. I would guess that the rates would have been lower it it wasn't for the concert. If not they should be!
Sheets Issue
ByGA Couple
December 19, 2019
Sheets had blood stains. Asked for more and got another sheet with a spot. The 3rd sheet finally did not have a blood stain. Everything else was ok.
Comfort Stay
ByLady Yank
December 18, 2019
Comfortable Stay. Need to replace mattresses in our room. Will stay here again.
One Night in Cherokee
ByJoker
December 17, 2019
Stayed here in order to attend a concert at Harrah's Casino which is across the street in walking distance to Holiday Inn Express. Nice, Knowledgeable staff was able to clear up our accidental "double booking." Large covered portico entrance was nice to have because it was rainy weather on arrival and departure.
Concert
ByKev67
December 16, 2019
Came over for a concert at the casino. Very good hotel to stay at.
Great Service
ByJATL
December 15, 2019
Quick check in and check out process. Room was nice and clean. Good breakfast choices.
Nice stay
Bygogotta
December 14, 2019
It was nice and so were the workers. They all seemed happy.