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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 495 reviews
92%
Recommend This Property

Ratings Breakdown

495reviews

  • 5 Stars
    355
  • 4 Stars
    93
  • 3 Stars
    19
  • 2 Stars
    16
  • 1 Stars
    12

Extremely Poor Service

By

May 25, 2017

We are a gold rewards member and this was the 11th Holiday Inn Express that we stayed at on our 2 1/2 week trip this vacation. As you walk in to the lobby, you think that you are going to be in a nice Holiday Inn Express because they have a gorgeous, modern lobby with beautiful pillars of running water. However that was literally the highlight of our stay their. When tried checking in at 2:15pm, they could not run our Discover credit card. They started accusing us of our card not work and our card being declined. We tried telling them that we had used it the past 12 days all across the country at both Holiday Inns and gas stations. They called their tech while we called Discover, which obviously told us that the card was perfectly fine with no holds. Meanwhile, they were still trying to tell us that it was our card. Another guest came in and tried using his Discover card which was also declined by their machine. They only had one service clerk working on our issue at the front desk. While we were still waiting, he started helping check in other guests who were not paying with a Discover Card....mind you there were four other service clarks in the back who kept periodically kept peaking their head out from behind the wall. After an hour and 15 mins we finally told them, "Look, we've been waiting for over an hour, we are customers too." It was then that the same clerk said that he had to call Discover because supposedly it was on their end that the machine was not working. We told him that we've been waiting for a long time. And then a lady came out and said to let us put our bags into the room. We did and went to dinner. When we came back around 5:30ish, a new clerk at the desk stopped us we had to start the process all over. He tried telling us that it was our card.....despite the fact of the other guest that had the same problem earlier and the fact that we used the card at the car wash. Finally after waiting for him for about 30-45mins to try about 7 different ways to run the card, we told him that he had until the next morning to get it fixed because we were tired from traveling cross country all day. He said the night auditor would try again. Obviously in the middle of the night, they finally got their machine to work. I just want to say that the service was awful, no apologies, and every staff member that we saw at the desk was lacking professionalism (both in mannerism, conversation, and in appearance). Also there was no compensation for the over two hours combined total. I was beyond frustrated!!

Then to top it all off....remember the beautiful lobby....well the rooms to not match the lobby!! The floor was in need of a better vacuuming job, the pillows were flat and worn out, the mattress was old, the sheet on the mattress was inside out, the bathroom was not very clean either. I opted not to say anything to the front desk because I really did not want to deal with the people at the front desk after all that we went through earlier that day. And to top it all off, the tv was outdated as every channel had either a week signal that was causing lines through the TV or it was the TV itself (and I should also point out that they only had like 40 channels). We only ever use Holiday Inn Express hotels, but this was not on the top of the list. Also I do work from my laptop at night, but the internet was extremely slow!!!!

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Great stay

By

May 23, 2017

Very clean and excellent customer service. Staff were friendly and hotel was very accommodating. Would love to visit again!

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Convenient access to Interstates

By

May 22, 2017

club

At the intersection of I-80 and I-25, yet far enough away so noise is not a factor - we were stranded during late May snow blizzard. Staff was exceptional. Got us a room and helped us quickly settle in during storm.

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Very nice hotel

By

May 21, 2017

Great stay, front desk was very professional and friendly, room was like brand new, one of the nicest HI express properties I have ever been at.

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Fairly new hotel with very good service.

By

May 16, 2017

The pool was cold even though it is supposed to be heated. The bathroom was beginning to get run down.

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Passing through Cheyenne

By

May 16, 2017

platinumelite

Nice hotel in a very good location just off the I-80 and I-25 intersection. Standard HiEx breakfast - no surprises there, everything was hot and fresh. Parking was pretty good and although I had to park on the side of the hotel, there was ample lighting and space. The hotel was nice and clean, including the room.

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Clean, quiet, and friendly

By

May 15, 2017

club

Staff was real nice and helpful.
Room were clean and bed was comfortable.

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Good overall stay

By

May 14, 2017

Rivergate stay enjoyed staying there food was good the bed was good the service was good

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Another Great Stay

By

May 13, 2017

Cannot go wrong with this Holiday Inn Express. Great modern rooms with comfortable beds, clean modern furniture; great professional, attentive and caring staff; hearty breakfast to start your day...........!!!

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Quality Hotel

By

May 13, 2017

club

This was a quality and what I expect from Holiday Inn Express

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Reservation change

By

May 07, 2017

club

Had changed reservation location through IHG but an error was made. Staff at Cheyenne corrected the error and upgraded our room.

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Nice place

By

May 04, 2017

platinumelite

Mist be new, everything is spotless and clean, staff is happy and friendly.

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