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About our Hotel

Location: Suburban

  • Location: Suburban
  • Closest City: CHARLESTON
  • Distance From Hotel: 10.0MI
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 11:00 AM

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 21
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:6
  • Parking
  • Service Animals Allowed

Languages

Languages

  1. English

Pet Policy

Pet Policy

Pets aren't allowed at the hotel unless they are a service pet. In the case of being a service pet, the guest must have the paper work present to show the front desk staff.

Parking

Parking

  • Number of parking spaces:95
  • Car Parking Available
  • Every guest is allowed a parking space. A guest is not allowed to take up more than the once space. If you have a truck or tailer, there is parking available at the Golden Corral at the bottom on the hill.

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas
Wired Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas

Facility

Facility

  • Hotel renovated inFebruary 01, 2013
  • Total number of rooms:89
  • Total number of suites:25
  • Total number of rooms with only one bed:43
  • Total number of rooms with only double beds:46
  • Total number of non-smoking rooms:89
  • Total number of rooms for the physically challenged:6
  • Interior corridor
  • Total number of floors:4
Welcome to the Holiday Inn Express and Suites, ranked in the top 40 for overall satisfaction by guest reviews. Our beautiful hotel opened January 2013 and is located just off I-64 in Cross Lanes, WV, 8 miles from Downtown Charleston, WV. At the Holiday Inn Express and Suites, we pride ourselves by offering our guests a perfect stay every stay! Once you walk into our doors, the aroma of our freshly popped popcorn fills our lobby. We offer all IHG Rewards Members a bottle of water, and a chance to spin
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Welcome to the Holiday Inn Express and Suites, ranked in the top 40 for overall satisfaction by guest reviews. Our beautiful hotel opened January 2013 and is located just off I-64 in Cross Lanes, WV, 8 miles from Downtown Charleston, WV. At the Holiday Inn Express and Suites, we pride ourselves by offering our guests a perfect stay every stay! Once you walk into our doors, the aroma of our freshly popped popcorn fills our lobby. We offer all IHG Rewards Members a bottle of water, and a chance to spin our famous IHG Rewards Wheel to win a variety of prizes offered including 1000 point reward vouchers. After a speedy check in, enjoy settling into our beautiful spacious rooms which are ranked top 10 in the nation for cleanliness of guest rooms. While staying at our hotel, we pride ourselves by going the extra mile. We do this by offering guest receptions every Monday through Thursday in which we offer free beer and snacks while guests get a chance to get out of their room and mingle with each other. If you are staying for more than one night, housekeeping will replace any drinks or snacks that they find in room waiting for you when you return. With the cold winter approaching, we are soon to start offering complementary hot soup Monday through Thursday. Please feel free to check our beautiful hotel on YouTube under Holiday Inn Express Cross Lanes, WV and read our guest reviews on TripAdvisor! We look forward to having you stay with us!
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Features
Our beautiful hotel is jam packed with amenities that we offer our guests. We offer a Manager's Reception every Monday - Thursday which includes a free beer, snacks, and freshly popped popcorn! Upon arrival, our guests get to spin our famous IHG Rewards Wheel, allowing them to win even more free prizes! Enjoy free hot breakfast and wifi while staying with us! Customer service is our top priority!
View All 70 Guest Reviews

Guest Reviews

Rated 4.5 out of 5 by 69 reviewers.
Rated 5.0 out of 5.0 by Best Place in Charleston WV to Stay If you are traveling through town, coming to town for a extended stay--whatever the reason there's only one place to stay--that's here! We travel all over the world staying in a hotel more than home and here is so much like home--we are treated with the utmost care and concern! Even when I call prior to arrival--everyone on staff are very caring--- Also, the places to eat dinner or lunch are easy to get to as well-- So again, if you are traveling through town the only place to stay is here! February 26, 2014
Rated 5.0 out of 5.0 by Phenomenal Service We just picked up our kids on Christmas day and stayed at this property. My husband and I were jet lagged (13 hour time difference from China) and we were awake at 3am. We came down to the lobby to not wake our kids and the Night Auditor was kind enough to brew us coffee, get us the paper and light the fireplace so we could relax without waking up the family. Talk about going above and beyond she put a tray of cinnamon rolls, Danish and english muffins out as well so we could eat something at 3:30am. When the food service team member showed up she continued the excellent service making sure we had everything we needed. With that level of service we will always stay there when traveling through. Great rooms and wonderful staff. January 16, 2014
Rated 2.0 out of 5.0 by Horrible Maid Service I have spent six nights at this hotel in the last month, three on two different occasions. Despite talking with the staff and management, my room was skipped everyday, except the last day, by housekeeping. On two of the days, the maids actually put a note under my door saying that my room wouldn't be cleaned because I had a Do Not Disturb sign on my door. When I asked about these notes, the front desk was confused, especially since the maid marked my room as "cleaned." The people I spoke with were always very nice and very understanding. That didn't get my room cleaned though. December 30, 2013
View All 70 Guest Reviews
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