Rated 4.6 out of 5 by 258
Rated 5.0 out of 5.0 by JBSluggo Outstanding!!!
I booked here with a rewards night so my wife and I could have night away to celebrate her birthday. I asked if they could do the romance package with the rose petals, chocolate, and wine. They said no problem. When I arrived they had everything ready to go. My wife walked into the room and was blown away!! She was not expecting to have a hot tub in the room let alone all the other stuff. She literally cried. I want to thank the staff for all they done to help make this birthday one of the best my wife ever had!!!
April 30, 2015
Rated 5.0 out of 5.0 by geomar37 Great experience
We were very tired from our long drive and the young lady on the desk made us know that we stayed at the right hotel.
April 28, 2015
Rated 5.0 out of 5.0 by drubenstein Wonderful Business Experience
I will start with I hate staying in hotels. Cross Lanes HIE is NOT a typical hotel experience. This place was like staying in a semi-luxury hotel in NYC. The place was very clean, the bathroom had bowl sinks with granite, the beds were more comfortable than my temperpedic at home, the staff was attentive and kind, free internet and what seemed unlimited channels. I am BEYOND impressed at this HIE … on the outskirts of the State Capitol and worth every bit of the drive instead of the one by the Civic Center. I just cannot say enough good things about this place and I am very hard to please and very germaphobic. If I have business again anywhere within a 30 mile radius of this place, I will stay here again just to know I can sleep well.
April 26, 2015
Rated 4.0 out of 5.0 by david2111 Parking
When I stayed at the hotel there was not enough parking. There were larger vehicles that were taking up more than one parking spot.
April 26, 2015
Rated 5.0 out of 5.0 by Tom0755 Over all great, the staff was fantastic
I feel the might have need one of the best HI express I have ever stayed at. The staff did a great job so friendly and we above and beyond to make sure I was taken care of. From now on I will stay at this location from now on when I travel to WV. Thanks again for all they did. GREAT JOB!
April 26, 2015
Rated 5.0 out of 5.0 by No Name123456789 Love this place
I have stayed here frequently and I will always stay here if I'm in the area. The staff here could give lessons to all other hotels on how to treat the people and hospitality. They are all great and treat you better than family. The rooms are always clean and fresh smelling. I can't say enough about this hotel and how wonderful all of my experiences have been. I travel for a living and I have stayed in lots of hotels and motels. This is the best one. I try to only stay in a holiday inn express from now on.
April 19, 2015
Rated 5.0 out of 5.0 by Beth nov47 Excellent property!
Friendly Staff! The property was clean and well maintained. Easy access from Rt 64.
April 15, 2015
Rated 5.0 out of 5.0 by Sue515 Great service and accomodations
Met family at this hotel for a trip we were taking together. Welcoming staff with friendly service. The rooms were comfortable, clean, up to date and quiet. Enjoyable stay!
April 14, 2015