Rated 4.2 out of 5 by 157
Rated 4.0 out of 5.0 by Road Warrior 11555 No Surprises
The hotel was as expected for a Holiday Inn Express. Staff were pleasant and helpful. Room and common areas were clean and I had absolutely no issues with my stay. I only wish that Holiday Inn Express would expand their coffee selection, since there is only one and it's really not good. I normally take one to go and dump it as soon as I come across a good truck stop to get better coffee.
August 22, 2015
Rated 5.0 out of 5.0 by Frederick W. Nice and clean!
Stay here on business and it is always a good experience.
Staff friendly and courteous.
August 21, 2015
Rated 3.0 out of 5.0 by Fatmat50 Unfortunate employee.....
In the past month, we have stayed at 5 Holiday Inn Express Hotels in North Carolina, Michigan and Illinois. All have been clean, quiet and comfortable and the staff have been very friendly and helpful at all of these places, with exception of one desk staff employee. The overnight front desk employee at the
HIE in Danville on Saturday, August 8, 2015, was unpleasant and extremely rude. My family was in town for a wedding and my wife and I were traveling with three girls ages 15, 14 ad 9 years. With my three children, we returned to the Hotel around 11pm from the wedding while my wife chose to remain with the bride's family at the wedding a little longer. During August, HIE was featuring "pancakes at night" until midnight and my 9 year old decided she wanted some 11pm pancakes. I allowed my 14 and 15 year old to accompany her to the pancake machine in the breakfast area while I waited in the room. When they returned, the told me that the woman at the front desk came over and watched them make the pancakes, no offer to help but instead said, "you're probably not even going to eat those" and "people shouldn't waste food". My kids reported this to me and unfortunately I brushed this off thinking that maybe this clerk was just annoyed that the kids were walking the halls at 11pm unaccompanied by an adult. We all went to bed and my wife returned later that evening. In the morning, my wife relayed to me an incident that occurred the previous evening around 1:30am when she returned to the hotel with the bride's parents and 3 other adults from the wedding party, She said that they were waiting for another family to arrive from the wedding and sat at a table in the breakfast area. Within a minute or two, this clerk walked over to the group and said, "This is going to end one of two ways - either you go to your rooms now or I am calling the police!" The bride's mother became angry and demanded an apology for this rudeness to which she was told by the clerk that they had been "stomping through the hallways", yet this party had just arrived from the wedding. Needless to say, this did not go over well and the party did retreat to a hotel room in order to remove a very angry mother of the bride away from this clerk.
This is very unfortunate and a true anomaly from any stay that we have had at any other Holiday Inn Express. Had i not been so pleased with the my previous stays, this would have been my last stay at an HIE - anywhere! As it stands, I will continue to stay with your company as I truly believe this was not representative of your company. Now, I can't say the same for the mother of the bride or anyone else that was in that bridal party..... I think someone needs some additional training in customer service in Danville.
August 14, 2015