 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property
Overall Experience 4.7
95%
Recommend This Property
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comfortable bed great service
Bygaby151
June 23, 2022
This is an excellent hotel and would recommend to family and friends to have their stay here whenever. The room is very comfortable and the bathroom is beautiful. The pool was also a great benefit whenever i wanted to go for a dive.
Like Home away from home
By
June 21, 2022
Great Experience! the service is beyond extraordinary!
Comfortable room
ByKvien
June 21, 2022
This is a great room and very clean, I enjoy it very much. I like the service from the front desk who bring me happy greeting every morning.
Increasing rates
ByMiami22
June 10, 2022
The value for a nights stay is not there. Need to lower rates or improve overall cleanliness and breakfast.
For a newer hotel, I would have expected better upkeep.
No more cinnamon rolls !!
The end.
Clean the rooms.
Perfect location. Great staff.
ByZembeau
June 10, 2022
This IHG is in a perfect spot. Nearby airport, shops and restaurants. The staff (especially the ladies) are a smart bunch and are always ready to help. The room was neat. The carpet can use a deep clean. That's the only remark I have.
Very Comfortable Bed
BySueBMas
May 23, 2022
I enjoyed my stay. The bed was very comfortable, the room clean and the breakfast was good.
Very good !
ByMunneca
May 22, 2022
Great location. Easy access from Highway roads. Very poor breakfast.
Amazing staff
ByPato20222022
May 21, 2022
Staff very friendly and quick response to any request
Hard bed very helpful staff
ByMbrod5
May 18, 2022
Why is this required?? The staff was helpful from booking to arrival I was booked close to where I needed to be. Breakfast was easy the hours were awesome and food was great. The hotel looked very clean but also smelled very clean. The only negative was that the pool closed at 7pm? That’s too early especially in such a hot place like Miami
Great location, convenient access to EC Charger.
Bylmsdavila
May 14, 2022
HIExpress never dissapoints. Everything was just right and great breakfast on top. What else do you need?
Average hotel
ByFIUMom25
May 06, 2022
When it was classified as a new property, the guest room we stayed in was pristine. You felt like it carefully taken care of. Being back in the area after 8 months, you could see the wear on the room already. Probably not the hotels fault since some guests get out of control. The trim work around the window was broken. I did feel like the bathroom baseboards needed a good dusting. The air conditioning unit seemed to be working, but not like it did when we initially stayed in August. I understand that Florida is very humid, but humidity in the room was not an issue when stayed in August. This time around (April), I felt like my sheets were damp every night. It wasn't a bad stay, but it wasn't like our first stay.
Very Disappointing
ByJJRD
April 24, 2022
I have been a member since 2002 and have Gold Elite Status. My last stay was very disheartening.
I had an emergency and needed to extend my stay and was advised that I had to check out because of being fully booked. So this left me and family with having to pack up and find another place to stay after being a loyal customer for so many years. I further asked for a later checkout and again was told I'd have to be out by 12 when in the past, I would normally get 1/2pm.
We also, opted not to have our room serviced every day and when it was time to request towels, I was told it would take 20 mins to get towels (really). That 20 minutes turned into almost an hour, which made me late for an appointment.
To this end. I will make it a point to avoid supporting/staying at any of your brands ever again and I will also share my experience with others. I could not believe that I was receiving such treatment after being so loyal for so many years.