Holiday Inn Express & Suites El Dorado

Dear mjc0531, Thank you for staying with us and for being one of our IHG Rewards Spire Elite members. We appreciate you taking the time to bring this matter to our attention. I regret to know that the coffee available was not to your satisfaction. Please accept our sincerest apologies for any inconvenience the level of service your have received may have caused you. We appreciate your comments and will be looked at for guest services improvement. Again, thank you for your time and patience. We hope to see you soon. Best Regards, John O Case Manager IHGService

Dear Rock0519, Thank you for taking the time to leave us with your feedback and for your loyalty as our IHG Rewards Club Gold member. Although it is regrettable that you only found our property at its average best, we highly appreciate your comments. It is in our continued efforts to maintain and improve our amenities and services in order to be consistent in providing comfortable and great value accommodations. We do hope that you will come back and give us another opportunity to make your stay more enjoyable. Sincerely, Faith R Case Manager IHGService

Dear D G F, Thank you for being an IHG Rewards Club Gold member and for taking the time to share your comments. It is nice to know that you have provided a high rating to your sleep quality. However, we are saddened to find out your dissatisfaction with our pricing. We provide service rates that are competitive in the area while simultaneously ensuring that our facilities are well maintained. As hospitality professionals, it is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. While we understand you did not have an overall great stay, we sincerely hope to get another chance to give you a more pleasurable stay should you be in the area again. Sincerely, Christian C. Case Manager IHGService