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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 130 reviews
91%
Recommend This Property

Ratings Breakdown

130reviews

  • 5 Stars
    96
  • 4 Stars
    16
  • 3 Stars
    7
  • 2 Stars
    6
  • 1 Stars
    5

HOME AWAY FROM HOME

By

June 22, 2016

I LOVE THE CLEANEST OF THE HOTEL. GOOD COMFORTABLE BEDS AND PILLOWS. EVERYONE IS VERY FREINDLY AND HELPFUL. WE ENJOY STAYING THERE EVERYTIME WE COME TO FAIRFIELD. THEY HAVE A VERY GOOD BREAKFAST.
WE HAVE USED THE NICE POOL IN THE PAST AND IT WAS VERY NICE AND REFRESHING. A WONDERFUL PLACE TO STAY WHEN YOU ARE AWAY FROM HOME.

Posted byHotelStaff
July 05, 2016
Hello there CNR74.... We loved your positive comments, thank you for that. When we can bring home to you again, please drop in and enjoy another stay with us..... Carole
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Staff was Good, Room was not Comfortable

By

June 21, 2016

I have recently stayed numerous nights with IHG, usually HIE. This was the most expensive and least enjoyable. The outdoor pool was a hit with the kids and most of the staff was easily accessible and were great. The room was very humid and we later found that the air conditioner was leaking water into the room. My kiddos were constantly getting their feet wet. We notified the staff and their response was "I thought we fixed that. Thank you for letting us know, sorry about that."

Posted byCustomerCare
July 05, 2016
Dear Rocky21, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. We are delighted to hear that the service you received from our staff were at par with your expectations. Whilst we are pleased with the good comments, we truly value the negative comments as this gives us the opportunity of improving what we can offer. We are sorry if your stay was negatively affected by the room assigned to you. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon. We value you as our IHG Rewards Club member. Sincerely, Krysllin G. Case Manager IHGService
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Wonderful hotel

By

June 17, 2016

club

Very nice hotel, clean, quiet. Room was already cool when we arrived unlike some other hotels that you have to turn air on to cool it off.

Posted byHotelStaff
July 05, 2016
Good day to you Ms. Linda Lu Lu... I am glad you enjoyed your stay with us. Please come again and stay cool in the mean time.... Carole
Posted byHotelStaff
July 05, 2016
Good day to you Linda Lu Lu.... Thank you for staying with us at our Hotel. We are glad you enjoyed your stay. Please come back again and stay cool now, you hear!!!!!!! Carole
Posted byHotelStaff
July 05, 2016
Good day to you Linda Lu Lu.... We are pleased you enjoyed your stay with us. Thank you for the great comments. We hope to see you again, and stay cool.....Carole
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Great family styled experince

By

June 16, 2016

club

This reason I am an IHG member is because i ENJOY YOUR LINE OF HOTELS AND YOUR COLLECTIVE COMMUNITY SERVICE.

Posted byHotelStaff
July 05, 2016
Sunny Butcher, thank you for staying with us and being an IHG PC member. We hope you visit with us again real soon.....Carole
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Nice Place-

By

May 01, 2016

Nice place-clean and friendly! Automatic upgrade due to our status :)

Posted byHotelStaff
May 02, 2016
Hello APRP12345, how are you? I'm pleased that you were pleased with your last stay with us. Thanks for dropping in and come back soon!!!!!! Carole
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Wonderful stay

By

April 28, 2016

club

First of all Carol greeted me as I came into the building and she was more than accommodating. She was able to answer all of my questions and more. She was very friendly and happy to see me. I felt like I was coming home.

The only suggestion I have for this facility is to get some kind of shades or blinds on the windows in the breakfast area. That morning sun coming in is a killer while you are trying to sit there and eat, or read a newspaper, or check your computer. It gets too warm after a while too.

Posted byHotelStaff
May 08, 2016
Hi there Susie-Q53, I'm glad you enjoyed your stay with us. Friendly is our name I see, and friendly is our way to be. Thanks for the positive input. About the sunshine coming in so bright, and I know your right, we are soon upgrading to make a new, and our guests are why and for you too....Carole
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Pleasantly Surprised

By

April 23, 2016

club

This was a great hotel. We stayed here to get out of the bad weather we were driving in on our way to Houston from Dallas. Other brand hotels we're used to staying in had no electricity, so we stopped at this Holiday Inn Express. We were so surprised when we walked in the door because of the expensive hotel appearance. It needed some general maintenance, but overall, it was really pretty. The pool, itself, was gorgeous, and relaxing, with a rock waterfall on one side. The workout room was very nice, and the staff was extremely helpful and courteous. The room even had a Keurig machine! The one thing that I thought was a big negative was, the breakfast tasted awful. I mean, really, really awful. But, there was a restaurant that's really good within walking distance from the hotel that served a tasty breakfast.

Posted byHotelStaff
May 02, 2016
Hello there!!!!! We are glad you stopped in at our facility to escape the rainy weather... We are sad you didn't like the IHG Branded Breakfast... We strive to make everything to everyone's liking but I guess we fail short to that one. Please visit us again and maybe something different will have been added to the breakfast bar...... Carole
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sleep

By

April 09, 2016

plan to late.slept so good left early made it back to houston on time

Posted byHotelStaff
April 19, 2016
Hello bob211, we are so pleased you had a good nights sleep. Stop in again when you are traveling through we would love to have you... Carole
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Great hotel, but terrible mattress

By

March 29, 2016

This is a very nice facility. The hotel is will kept and comfortable. The staff is great. Very friendly and helpful.

The queen beds and chairs in our rooms have clearly seen better days. They are worn out and in need of replacement. Certainly not what I have come to expect from any IHG hotel.

Posted byHotelStaff
April 04, 2016
Hi B-Ball Grand Dad, thank you for staying at our hotel. We thank you also for the feedback on your stay. We apologize for any uncomfortableness with the room matress and chair in your room. We pride ourselves in good customer service and we didn't mean to short you with comfort, so please forgive us and we will do better the next trip you make to our little home.... Carole........
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Terry 75

By

March 18, 2016

The best thing about the HIE was Sam's Rest-
aurant & BBQ was next door and a great place to eat. In the breakfast room, the little refrig that holds the milk, hard boiled eggs, et al was nearly empty. The pancake maker was very slow and only made one pancake at a time. A breakfast room attendant was not visually available until we were nearly finished eating what food was available. The attendant then showed up to restock the hot and cold items. I recommend this location because of it's proximity to an excellent restaurant.

Posted byCustomerCare
March 29, 2016
Dear Terry 75, Thank you for your patronage as an IHG Rewards Club Gold member and for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the convenience of our location and the cleanliness of our room. However, I was concerned to see that you were not impressed with your breakfast experience. I would like to apologize for any inconvenience this issue may have caused you during your stay. Rest assured, your comments will be shared with our management team to properly address your concern. Again, thank you for the review and I hope that we would have another chance to accommodate you again in the future. Regards, Mike F. Case Manager IHGService
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great staff and facilities

By

March 14, 2016

very comfortable stay; the beds were comfortable, the staff was very congenial, the room was clean, and breakfast was good.

Posted byHotelStaff
March 20, 2016
Hello....... the-bob from Houston.... Thank you for staying at our Hotel... We are so pleased you had a great experience.... That's why we do the things we do to make it all happen for our guests. Drop by to see us again, we would love to have you....Carole
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Great service by the manager

By

March 02, 2016

platinumelite

Enjoyed my stay, the front desk lady was not extremely helpful or pleasant about the booking on my rewards situation, but once I spoke with a manager everything went great. He was kind, considerate and very helpful in handling my situation with professionalism.

I had problems booking 2 nights on line so I called the local hotel and spoke with Donna who said she could take care of it for me after I explained I was trying to book both nights with my rewards, but when I got there the front desk lady I do not recall her name told me I must have been mistaken that was not possible and I had misunderstood Donna??????

Posted byHotelStaff
March 20, 2016
Hi izzy 52, We are glad everything worked out with your room reservations. Award Nights are a little more work than making a reservation directly with the hotel. I'm sorry there was a slight hiccup with the check-in but nine tiny sips later I hope it was worth your precious time. Thank you for staying with us and don't be a stranger!!!!!!!!! Carole
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