 Guest Reviews
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92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Horrible experience
ByMartin52
September 22, 2021
Was charged a total of 3 times for one night. They refunded one and told us we would not be charged the 3rd time. Was then charged the 3rd time for the same night. Had to contact my credit card company to dispute the charge.
Tried to explain this to Rhonda, she never understood the math apparently even though she told my husband we would not be charged a 3rd time.
Steve told us the room was worth more than we were paying - basically implying we should shut up about it and be charged multiple times for the same night.
Another couple was duplicate charged while we were standing there so I asked Rhonda if they were having computer issues, she said that wasn’t their issue.
Clean hotel in a convenient location
ByMichael02
September 21, 2021
This is a newer hotel in a convenient location. The staff is great. A very welcoming hotel based on my experience. When I make this trip, I tend to arrive late. I used to drive up to Mackinaw City (great Holiday Inn hotel there, too), but I found that stopping here is Gaylord makes for a more relaxing night when driving up from Metro Detroit.
Gaylord stay
ByStephen
September 20, 2021
Clean quiet, even though room was right next to expressway. Didn't realize it until the morning.
Friendly staff
BySmarkle11
September 14, 2021
Staff was very helpful in accommodating our needs. They ensured that we were all near each other, even though we booked separately.
Peaceful
ByDrewDrew
September 13, 2021
Clean and quiet rooms. After lots of driving it was a very nice hotel to stay in. Staff was very friendly and helpful.
Great HIE
ByJoyce
September 10, 2021
I recommend this HIE for the comfortable bed, pillows, cleanliness and overall pleasant place to relax!
Wedding
ByMaryClaire
September 07, 2021
New. Very clean, nice decor.
Good coffee!
Easy to find and within minutes of different venues.
Business Trip
ByUncle D
September 07, 2021
This hotel served its purpose well for my business trip. I was able to relax after work and it was overall a comfortable stay.
The GM was very polite and helpful
ByI sleep allover
September 04, 2021
Great staff , always friendly and welcoming.
The GM helped me with a billing issue
Greetings, Breakfast Area and Acknowledgement
ByBernie
September 01, 2021
Upon check in, Front Desk did not acknowledge IHG Membership. Concerned about breakfast area staff discussing personal matters with stress.
Favorite place!
ByLisa
August 30, 2021
This hotel has always been very friendly and accommodating. Front desk and room service are the best. We always enjoy the pool and quiet rooms. There is a lot to see and do nearby too. We will be back!!
Excellent Visit
ByJudie
August 17, 2021
I reserved 2 rooms as we were traveling with 5 people. When we arrived we had an assortment of baggage and Phil immediately showed up to assist us. He refused a tip, and said it was a please to help. The lady Michelle ,who worked the breakfast area could not have been more helpful! The front desk staff were all very polite and assisted us with whatever we required. I have never stayed in a hotel that had such polite and helpful staff.