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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 483 reviews
95%
Recommend This Property

Ratings Breakdown

483reviews

  • 5 Stars
    362
  • 4 Stars
    77
  • 3 Stars
    23
  • 2 Stars
    14
  • 1 Stars
    7

Unusual for HI Express to be this off their game

By

May 25, 2017

I've been staying at HI properties for 20 years as a business traveler and I've never had this many problems at one hotel.

1) This trip was for vacation with my wife, so we requested "at least 6 pillows" when I made the reservation months in advance. Only the usual 4 were on the bed when we arrived, so we asked the front desk for a couple more. Hours later, we had to go down and ask again, and waited until someone went and retrieved them.

2) We were told the cable TV was out when we checked-in, but that it would be on later that evening. I turned the TV on every morning and evening (we were there for 4 nights) and it never worked.

3) The elevator on our side of the building only worked intermittently. The last day, they finally closed the door to the elevator and put an "out of order sign" on it. We were on the 3rd floor and used the stairs. Great exercise, but I wasn't there to exercise.

4) On the third day, our room was never made up. We were out all day and did not leave the "privacy" sign on the door. We re-used our towels like we do at home, but we shouldn't have had to.

We were visiting a friend who had recently moved to Gunnison and actually lived at this hotel for his first 3 weeks in town. He shared that he also experienced similar problems during his stay. This is the nicest hotel in town and it is a shame that it seems to have such chronic problems.

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Staff make you feel like you're at home!

By

May 19, 2017

From the time that you step through the doors, you're greeted from the reception counter with a friendly hello may I help you,they make you feel like you're at home. Their customer service is outstanding , and they're emulating their top staff members. They take great pride in customer service.

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Great service

By

May 13, 2017

club

Wonderful place to stay! Everything was great from check-in to check-out. Highly recommend this hotel.

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Great stay

By

May 13, 2017

club

Room was great. Nice having a separate bedroom. Having a balcony in this particular King Suite was great in the morning and a great view across from the tiny little airport. Everything was perfect aside from the room lighting. Could've used more lighting in the main room but a great stay.

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Provides basic hotel needs

By

May 09, 2017

I found the hotel and room to be very clean, up to date, and met all of my basic expectations.

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Never again!

By

May 08, 2017

From the moment of check-in, things weren't handled well. According to the hotel, we never checked in, though we did on Friday the 5th at approximately 4pm. By the second night, we'd been locked out of our room. There was ONE person who cared enough to help us out, which is why I gave "staff and service" a fair grade. I was much more detailed in my first review, but it was rejected for "irrelevant or inappropriate content". We've stayed here DOZENS of times, but will never stay here again and are rethinking the entire brand.

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Great Place to stay in Gunnison

By

May 05, 2017

Enjoyed another great night at the Gunnison Holiday Inn.

Thanks all.

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Great hotel!!

By

May 03, 2017

club

We had a great time here! Staff was great, room great, and very pleased with breakfast. Will definitely stay again!!

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Great experience

By

May 03, 2017

Thank you for the wonderful service. Rooms were clean and the experience was great.

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Great hotel would definitely stay again!

By

May 01, 2017

The hotel was well maintained and the common areas were quite lovely. The room was nice too. It had good lighting and a very nice bathroom. There was a DVD player in the room which was nice for those nights in. The mattress was fine but the pillows were far too soft for my comfort. I was in conferences all day in the hotel and the temperature was always perfect! I wish the lighting in the conference rooms had more versatility. The lights had to be completely turned off to view power point presentations. The continental breakfast was the best I'd ever experienced. I also the liked the little shopette in the lobby. It was very easy to use and convenient. I also enjoyed the paved walk that went all around the hotel. It was nice to be able to get outside and go for a walk during our 10 min conference breaks.

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Wonderful bed for sleeping!

By

April 29, 2017

club

The height of the bed made it really easy to get out which helped my lower back. Mattress was very comfortable. Would have preferred having USB ability on both sides of the bed, just for ease of use. Overall, a nice, quiet, comfortable room.

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Food

By

April 27, 2017

club

Get rid of breakfast buffet and go with coffee, cereal and sweet rolls. Lower price of rooms.

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