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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 444 reviews
95%
Recommend This Property

Ratings Breakdown

444reviews

  • 5 Stars
    294
  • 4 Stars
    114
  • 3 Stars
    15
  • 2 Stars
    14
  • 1 Stars
    7

Well appointed rooms

By

June 23, 2017

club

We liked the well appointed rooms with very comfortable beds, sofa area coffee machine were convenient. Kids loved the water slide and we all enjoyed in the hot tub. Breakfast was good although 1st day they ran out of yogurt and fruit. But they made it up the next day so all good.

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Room was clean.

By

June 23, 2017

club

We stayed here for 2 nights for a week of vacation. We had a good breakfast. Room was a bit outdated but was clean. There was no major complaints, until I saw my visa had pending transaction (for 4 business days now) where I used to reserve online through there website. I paid different visa when I checked out. My Visa recommend me to call the hotel to clarify and remove the pending transaction. I called the reception desk, she was RUDE and was cutting me off when I try to explain my situation. I was trying to ask when this pending transaction will be removed however, she does not bother listen to me. I demanded to speak to manager because she won't stop talking while I am speaking. But, manager was not around. It was awful customer service.

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Great value

By

June 22, 2017

Excellent location to the Rockies. Great value. perfect hotel for couples, families, and business travelers. Weight room and water slide a great bonus.

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Schöner Aufenthalt

By

June 22, 2017

club

Alles super, nur der pool ist für erwachsene icht geeignet

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Decent Place to Stay

By

June 20, 2017

club

Good Alternative to expensive hotels in Jasper. Average rating overall

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Hinton ab business visit

By

June 19, 2017

club

Great staff. TV is WAY too small. They are making me talk too much here. I didn't want to write a comment.

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Great location and excellent welcome by front desk staff

By

June 19, 2017

After a long day spent in Jasper National Park, we arrived at the hotel late. We were quickly processed to a welcoming clean, comfortable and newish room with all amenities associated with the hotel grade. Breakfast was all to expectation. No pain check out and we were on our journey to Banff.

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Amazing stay

By

June 18, 2017

club

Love staying at holiday inn wont stay anywhere else

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Very clean and quiet on a Sunday.

By

June 17, 2017

club

Was able to relax and feel refreshed during my stay.

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Relaxing stay

By

June 12, 2017

platinumelite

Happy with everything. Typical breakfast. Would have liked a tv in the sitting area.

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Reasonable room for the price

By

June 12, 2017

club

The room and stay met my expectations, and the staff was accommodating. I'll stay at this location again.

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Front desk

By

June 10, 2017

platinumelite

The front desk staff were very efficient, clean, professional, and easily approachable upon entering, any questions and checking out

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