Rated 4.3 out of 5 by 179
Rated 2.0 out of 5.0 by wouldntstayhere Staff doesn't wear uniforms
Facility was nice, service was terrible. The evening clerk was dressed in street clothes. We had 3 towels. I asked twice, waited 2 hours, and dried off with a hand towel. Then had to get up at 11p to answer the door for delivery of a bath towel. I think she was the only person working that evening. Breakfast staff consisted of 3 people off the street. When I stuck my head in the back to see if they knew they were out of gravy and bacon, two of them were playing on their phone. A third guy, questionable for food service, was sitting at a table with the rest of the guests. But somehow all 3 seemed to be 'the staff'. All just sitting and nobody wiping tables. This was far from Holiday Inn Quality. Holiday Inn needs to take their name off this place.
July 29, 2015
Rated 5.0 out of 5.0 by OKJS Perfect stay
Long day of travel; over 700 miles, needed a room and this more than met the need! Staff were GREAT, Room was PERFECT! Everyone was happy of the 4 traveling adults!
July 25, 2015
Rated 1.0 out of 5.0 by jeanne3229 Rude staff, green pool, trash cans never empty
The night I arrived Tami was at the front desk, she could not find my reservation, blamed it on the 800 number and refused to honor the price I was quoted. I booked the room for three nights anyway, when I awoke there was a checkout slip ujnder the door. Then I took the kids to the pool, it was green and smelled like a pond. Called the customer service number after two calls to them the hotel manager finally called, apologized and honored the price I was given. When I returned that evening there was a sign on the front desk that said pool out of order. I got to my room and it had not been cleaned. The next day the breakfast room was a mess, overflowing trash and overflowing trash out front. That evening the pool was open, got in but it still stinks. Needed hot water for tea, it was empty, Tami told me the previous shift should have filled it. Filled the hot water myself. I always stay at HI but on my way home I chose to stay with another chain. Its bad enough the staff at this location was horrible and unresponsive but customer service at 800# was not helpful either.
When I checked out at almost 11 the trash in the breakfast room was still overflowing and there was a water bottle that Had been there for two days on the table where you walk in.
July 25, 2015
Rated 5.0 out of 5.0 by MrChuck Clean Room
Typical Holiday Inn Express. Convenient, clean, good free breakfast.
July 23, 2015
Rated 5.0 out of 5.0 by rchoke Nice
Nice hotel. Close to eating places and can do a little shopping .
July 23, 2015
Rated 4.0 out of 5.0 by DianeTTT Nice Hotel... but breakfast... not so much!
Nice, clean hotel! It is literately in the middle of nowhere... it was a large truck stop area. But with that said, the room was large and very clean. The lady checking us in was friendly. Check in was quick. The view and sunset from our room was amazing!
Denny's and McDonalds in the parking lot. We went across the street to a Bar and Grill. Really wasn't sure what to expect since this was a large truck stop but I was pleasantly surprised.. excellent weight staff and the food was delicious!
Ok, but here is my one big complaint... Breakfast!!! They were way understaffed for the amount of people in the hotel. One poor lady running around trying to keep everything full. When she finally got the gravy out, the biscuits were gone... when she refilled the coffee, there was no creamer. The pancake machine broke and by the time she fixed it, the crowd had wiped out the supply of biscuits again. I felt bad for the lady... the hotel, knowing they were booked solid, should have made plans for the large crowd that would show up for breakfast. we were so frustrated trying to get breakfast, we finally gave up. Just go the McDonald's next door...
All in All, it was a good stay... clean rooms and friendly staff... just don't bother with the breakfast!
July 21, 2015
Rated 3.0 out of 5.0 by Papa 83 Only fair service
We arrived about 9:30 p.m. It seemed that the woman working at the desk was too busy to check me in. I waited for a few minutes tapping a pen and calling hello. She finally appeared without a greeting or explanation for my wait. While checking me in a second customer arrived from the pool asking for a towel. She handed him a hand towel saying that was what she was to handout for the pool. She did say that she would look around for others later. He returned to the pool. We felt unwelcome.
July 19, 2015
Rated 5.0 out of 5.0 by takeagander7 Great room!
We stopped through on a road trip, and we found the hotel to be great! The room we booked was much larger than we had anticipated and everything was clean and comfortable.
July 17, 2015