 Guest Reviews
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78%
Recommend This Property
Overall Experience 4.1
78%
Recommend This Property
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Overall nice stay besides the construction noise waking me up
ByJmcn112
May 19, 2022
Stay was nice and staff was friendly. Only downside was how loud the construction was. It woke me up early and prevented me from having some rest.
Nice location,good breakfast and Free Parking
ByOmboto
May 03, 2022
This was my first time to stay at Holiday Inn Express and suites at 611 South Westlake Ave, Los Angeles.
At very affordable rate, I secured a nice neat and spacious room inclusive of breakfast and free secure parking.
I had with me my family, that is my wife and 2 young kids who are very active.
On checking in, I requested for a room conducive for my kids and thanks to the lady at front desk on evening April 25th 2022 who allocated us a nice room to accommodate my very active kids resulting in minimal disturbance to guests.
The breakfast is superb, fresh and delicious. All the staff i encountered are friendly, welcoming and attendative. The house keeping is of very high standards and the hotel location very conducive being close to downtown LA.
I ended up extending my stay for one extra day. I highly recommend this hotel and will definitely stay here again on my next visit to LA, California.
Thanks to all the associates at Holiday Inn Express Express and Suites Los Angeles Downtown West.
Close to Koreatown
ByAudifan
March 29, 2022
Great location to visit friends in Koreatown. Free parking at the hotel. Staff members were incredibly helpful and welcoming. Room was comfortable with great bed and pillows. Lots of options for breakfast. Definitely staying here for my next visit.
30+ Veteran travel agent
ByKuuipo502
March 05, 2022
Considering the location of this property, I'd consider this a hidden gem.
If you're not familiar with the area, the blocks around this place may seem daunting.
Given that my visit is still amidst the pandemic and I was traveling with someone with heightened health concerns, I walk away truly impressed by the property's cleanliness and sanitation practices.
I was impressed that the security was very alert and the staff were all very friendly.
I plan to be back in a few weeks and hope to stay here again. This will definitely be my go to spot when I need to return to LA.
Comfortable bed and kind staff
ByLzgonza
February 26, 2022
The hotel is not far from the Original Farmer's Market. Service. The comfort and safety were good. Our room was clean. The staff was kind and helpful. They greeted us nicely. It was our second stay, and it will not be the last.
Miserable stay
ByAlex
December 20, 2021
GM feels she can do anything and does not care about customers. She even hides from IHG themselves. Hotel said on multiple occasions that they don't care that guest stay multiple days that the hotel check out is Noon so they can treat the hotel as empty at that point and they made that clear by turning off all water, having no radios and screaming down the hall to each other while I was trying to sleep.
Also the front doors and 1 of the elevators was out of order that I found out from other reviews has been that way at least a month.
Clean, quiet, very accommodating. I was there for major surgery
ByStanley
December 19, 2021
Very pleased with our stay. Plan on coming back for sure. Thank you to all the staff and happy holidays. You made my stay very comfortable
Convenient location
Bydebi
December 16, 2021
located at very busy street, but convenient location.
Heater makes noise and no control on thermostat.
Overall good value and clean property.
Excelente servicio
Bynickname
December 15, 2021
Lo recomiendo amis amigo..la verdad privacidad relajamiento excelente elección cada que viajo a los ángeles es mi hotel favorito
Great stay
ByMatt
December 08, 2021
I would stay again. Cleanliness was great. Staff was curtious, and hospitable.
Not a good stay
ByAtreides096
December 07, 2021
Hotel is in the process of being remodeled. The beds are comfortable, but the rooms don't have enough furniture for a comfortable stay. Photos on the website are outdated, indicating that more furniture would be in the room (specifically, I paid a large upgrade fee for a 'suite' but there was only one loveseat, and no tables or anything else there).
Staff isn't friendly. Very, VERY slow to complete the check-in process, and they don't even acknowledge you while you wait in line. Parking is a hassle as well.
One of my two worst experiences at a Holiday Inn, ever. Only the breakfast attendant was memorable in a positive way. 100% I would not stay at this location again.
Not impressed
ByMommagogo
December 07, 2021
For the price of this stay I would of expected a much nicer room and more food choices and amenity options.