 Guest Reviews
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82%
Recommend This Property
Overall Experience 4.1
82%
Recommend This Property
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Clean and comfortable - great value downtown
ByTeridb
September 29, 2016
I was pleasantly surprised by my stay at the Holiday Inn express downtown LA,. From reading reviews I expected to be in a super sketchy area but instead found myself in a typical downtown area of any major city. The hotel itself was very clean and modern. The staff was attentive and helpful. The free shuttle service to the convention center every day was the perfect icing on the cake. They provide an excellent free breakfast with all of the "free" breakfast standards as well as meats, eggs and fresh fruits. The front desk was really helpful for finding area restaurants that would deliver so I didn't have to worry about going out at night after work. The hotel was quiet, bed comfortable and air conditioning cold. Everything I look for in a business hotel.
Would Not Recommend!
ByBaseball Mama2
September 29, 2016
Very disappointed in this property! So unlike other Holiday Inn Expresses! Poor excuses for not having rooms serviced in a timely manner as well as what appeared to be a care less attitude when trying to address other concerns. No management on the property for two and a half days!
Excellent as Always
ByErty Yu
September 29, 2016
I can always rely on HI Express to deliver a good stay, and this trip was no exception.
Comfortable stay in LA near downtown
Bypeejay59
September 19, 2016
Experienced a comfortable stay in Westlake area at this highly rated HI Express. Agree with most positive comments and compared to downtown LA, the price was right and free parking too.
Just a few comments to share include that the top floor is best since the sound barrier between other floors is not good. You can hear others walking above and if you're a light sleeper, this could an issue. Also, two of three nights a police chopper hovered near the hotel area for 20 minutes each time with full spotlight searching for something/someone. Neighborhood is not ideal so stayed in the hotel at night. Next door is an abandoned dilapidated building - not a nice view from my window in 414.
Nice place, good location, but....
ByRickyTickyTavi
September 16, 2016
This hotel is in a small multicultural barrio, where you will be serenaded by loud Norteno and Mariachi music well into the night on weekends, whether you like it or not. MacArthur Park is close by and there are occasional parties. Rooms with windows facing west get quite an earful, although the loudspeakers are shut off around 10:15 PM and it's pretty quiet after that.
The desk staff, housekeeping, and the breakfast providers are all friendly and efficient. Be sure to thank them!
Parking is plentiful (most of it is underground), but the stalls are a bit tight.
In Room 402, the shower diverter did not function properly; half of the water went out the faucet instead of the showerhead, and quite a bit of it ended up sprayed sideways onto the floor until I figured out how to place the curtain. I let the front desk know but repairs hadn't been done by the time I left a week later.
The fan in the bathroom sounded like a Boeing 737 in flight, and the fan in the elevator sounded like a Airbus A310 in flight. This hotel is 100% smoke-free, and noisy fans may be one of the consequences.
Apparently all the beds creak. My bed creaked, the bed in the room above creaked, and the bed in a neighboring room creaked. The floors creaked as well. It's a pretty creaky hotel.
The wireless internet speed was fast enough for streaming most of the time, but occasionally it would drop to 1 mbps for a few minutes. This property will make you re-login every 24 hours.
The tap water tasted good and the water temperature was OK. My room had a small refrigerator and a Keurig coffee machine but no microwave oven. There is a safe in the closet for valuables.
I'll stay there again when I return to LA, mostly because I like IHG properties and I'm not a fragile traveler.
Good
Bybububu09
September 13, 2016
Good hotel with a good location. Room was clean however bed was too soft for our liking. Didn't get the chance to try the breakfast so can't comment on that. Otherwise, it's a good stay.
great staff
Bybustrud
September 09, 2016
Just overall great place to stay. Shuttle will take you DT and pick you up. Very friendly staff
Excellent location
Byhhchua
September 08, 2016
Good range of choices at breakfast; close to public transportation
Excellent location
Byjadec
September 08, 2016
Great location close to public transportation. Staff were helpful and efficient.
Great breakfast
Bybabysweetie9
September 06, 2016
This hotel is has a great breakfast. Even the location is not good, but this hotel situated at the convenient public transportation and also provide free parking.
Great stay and great service
Bylily789456
September 06, 2016
Greeted upon check-in, quiet room with comfortable amenities.
Great place to stay
Byhalbaag2
September 05, 2016
Simple easy relaxing. This is a very good place to stay. I highly recommend it.