Rated 4.0 out of 5 by 91
Rated 4.0 out of 5.0 by Dennis925 Accomodating Staff
When checking in, a new staff member was being trained, it was evident the hotel was concerned about customer service, based on the explanations being given to the new staff member. There was, however, an issue with our room key opening the door, the manager actually came to our room to ensure the new key would work, this showed a commitment to customer service. He had a nice sense of humor to accompany his service skills.
July 3, 2014
Rated 5.0 out of 5.0 by MamaR Nice place to stay while visiting Liberty U.
This hotel, while a bit tricky to find, provided a great place to stay at a reasonable price while visiting Liberty University recently. Location was convenient to Wards Rd. with all it's retail places as well at LU. Given the same price, we would stay again!
June 26, 2014
Rated 2.0 out of 5.0 by Harm22 No an enjoyable evening
I travel to Lynchburg approx. once every other month. I have never stayed at this Holiday Inn before, but I thought I would give it a try. The front desk employees were very nice. But,,,the room was not what I expected for a Holiday Inn. The a/c didn't work, the beds were so soft you fell into the center, and there were dirty towels left in the bathroom. Our neighbors had no respect for other people, they were yelling and slamming doors until after 2 a.m.
This was my first and last time staying at this hotel.
June 24, 2014