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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 306 reviews
88%
Recommend This Property

Ratings Breakdown

306reviews

  • 5 Stars
    202
  • 4 Stars
    63
  • 3 Stars
    18
  • 2 Stars
    16
  • 1 Stars
    7

Multiple Issues with our room

By

January 20, 2017

Room looked nice but items below made the stay under par for the price I paid.

The heater in the room we had was very loud and came on like a old freight train. The refrigerator put out a high pitch sound when the compressor kicks on. The bathroom fan would turn on and then turn offer as it was running.

When asked to have someone address the issues I was told a manager in the AM would discuss but that never happened.

Their website email is not valid as well.

My advise... check all features prior to going to bed...

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comfortable bed and pillows.

By

January 17, 2017

club

relatively quiet and very clean hotel. rooms nicely decorated an relaxing. being a 2nd shift worker who sleeps during day should feel upon leaving for the work shift at 5pm at least in the morning when i return clean towels and toiletries an more coffee in the room. that would be my only complaint. esp when i stay 2-4 days a week.

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Great Hotel

By

January 11, 2017

club

The hotel was clean and beds were very comfortable. Breakfast was great and the staff very pleasant. I would definitely stay here again!

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Nice and comfy

By

January 10, 2017

Nice hotel located near good food. The stay was good and the room was clean.

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Very clean

By

January 08, 2017

platinumelite

Good breakfast ..............................................................................................

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Quick trip

By

January 07, 2017

club

All was very good in our stay. Bed was fantastic and front desk's recommendation for a restaurant was tops!

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Great stay

By

January 03, 2017

Hotel was clean and modern. Breakfast was typical IHG.

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Good Hotel

By

December 20, 2016

Beds were a bit uncomfortable, everything else is up to par.

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Great Location when on the Road

By

December 19, 2016

club

After a 5 hour delay stuck on highway due to an accident we were thankful that there was room at the Inn.
Perfect location, very comfortable hotel.
Nice off the interstate and back on to continue travels homebound.
We have stayed in Manchester in other years, it seems to be the destination we reach when leaving Florida homebound and look forward to staying in future years.
Great breakfast items available even for an early start before everything opens up. Yogurt, milk, boiled eggs.

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Good value

By

December 12, 2016

Convenient location, good value. Quality beakfast, good service

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Showing signs of age

By

December 11, 2016

Stayed here many times over the years. The hotel is starting to show signs of age and could use some refurbishment.

Posted byCustomerCare
December 21, 2016
Dear Ardor, Welcome back, it's great to hear form one of our Spire Elite members. Thank you always considering the Holiday Inn Express Manchester-Conf Ctr(Tullahoma) for your lodging needs in the area. We appreciate your feedback about how you feel the property has aged and your comments are highly valuable as a frequent guest. Also, it is great to know that despite these observations the property was still able to get a fairly good review, particularly rating 5 stars on service and 4 stars on value. There is still a lot of room for improvement and your review will be instrumental in making us move positively toward our goal of great guest experience. Once again we are thankful for your loyalty and we look forward to hosting you at a better and more improved Holiday Inn Express. Wishing you the best of the holidays and a prosperous new year. Sincerely, Wazay P. Case Manager IHG Service
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Very happy

By

December 02, 2016

Excellent customer service with a smile. Clean and comfortable. Free wi-fi for IHG members. A !

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