Rated 3.7 out of 5 by 165
Rated 2.0 out of 5.0 by atomicmouse A Hotel in Rehab. Barely eeks-out 2-star rating.
The good: The bed was outstanding and there's a washer & dryer. (Hence the two stars.)
The bad: First���Fair warning to other Platinum members...you only get a quick "thank you" for your loyalty. That's it. Expect nothing more. Second: No fridge or microwave. They have loaner fridges but when requested, the last one was inexplicably given out. Funny how the neighboring property has fridges and is one third the rate this HIE charges. But hey, this stay was paid with reward points. Not much of a reward really. Lastly: The room was more than ample size, however I had difficulty dealing with the room’s aroma. It was a combination of cat urine and human sweat.
At the point of checking-out, no one was at the counter; I just put the key on the counter and left. What an embarrassing property.
If there's a response from the GM, that's great. If not, that's great too.
June 26, 2015
Rated 3.0 out of 5.0 by pedromartinez Bad continental breakfast
No coffee available when I was there, no breakfast pastries, no yogurt, pancake machine broken, eggs were inedible. We had to go elsewhere for breakfast.
June 22, 2015
Rated 1.0 out of 5.0 by DruG29 Dissappointed
Many little things were wrong with trip. Unfriendly staff. They changed my room without asking, then took 20 min or so to get it ready. True or not it felt like they were just lazy and didn't want to prepare the room I requested so switched me to room that was ready. Whole room stunk like new carpet and smoke. Went to use pool and it was so dark in there it is hard to see unless the light from the workout room are on. Pool was filthy, cloudy and cold. No towels in the pool area, had to ask for them at front desk, no problem but then was given a towel with a huge , what looked like a oil stain on the towel. It was brown and big. Don't get me started on the breakfast. We moved hotels and upon checking out they never asked how my stay was or why was checking out 2 days earlier than original date. Again, lots of minor things but when you add them up it equals me never staying here again.
June 22, 2015