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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 565 reviews
84%
Recommend This Property

Ratings Breakdown

565reviews

  • 5 Stars
    295
  • 4 Stars
    139
  • 3 Stars
    64
  • 2 Stars
    34
  • 1 Stars
    33

Great location

By

May 26, 2017

platinumelite

Located close to shopping and dinning. I will be staying here again when I'm in Newport.

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Overall comments

By

May 25, 2017

platinumelite

Negative: Reception welcoming and interaction with guests. Dry, unwelcoming, borderline argumentative, basically Brittany seemed she was not having a good day! Please note we don't think she is a bad person, just did not meet our expectation. We were not acknowledged our platinum status, and when asked, it was quickly disregarded! Eye contact, smiling was not present.

Positive: the gentleman Fares, from housekeeping was awesome! Amazing personality, genuine, kind and helpful! What a difference! Please recommend m/acknowledge him!

Breakfast was fine, though can be better, yet the vegetable scrambled eggs were a hit! The staff were working hard on a Sunday, almost non exsistung in Monday.

Frankly, we were expecting the place to be very nice, it simply wasn't.. it's not appealing at all! Whereas the location is a gem!

The poor condiments in the room was disappointing, sorry but it sends a cheap message to guests.

Other then that, we hope something are changed, so guests like us feel what we spent as platinum members are not on a wrong poor choice.
Thank you!

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Great hotel

By

May 25, 2017

I stayed here for the weekend for my sons basketball game. The room was clean and comfortable. The free breakfast was convenient for us. The pool was big enough for our team to play in. Overall great hotel, would stay again.

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Comfortable, clean. Very accommodating

By

May 24, 2017

We enjoyed our stay at the Holidayinn Express. It was in a very good central location. The staff couldn't have been more accommodating or nicer. The room was clean and very comfortable. Great experience. Highly recommend.

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Great hotel

By

May 23, 2017

club

Came to hotel for a graduation and the whole group stayed at this hotel. Overall it was a very pleasant stay with extremely friendly staff and comfortable rooms. I would stay here again if the opportunity arose

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.

By

May 22, 2017

club

I liked the hotel and would recomand it to FRAINDS if they go to the area.

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Great location near Newport

By

May 22, 2017

club

We were looking for a convenient place to stay while visiting Newport RI without breaking the budget. This property was perfect for our three night stay in May 2017. Just 15 minutes to historical areas in Newport but also, plenty of good restaurants nearby. Very friendly front desk personnel and a great place to come back to before dinner each day. Definitely the right place for a family or couple on vacation in this area--highly recommended.

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Acation

By

May 18, 2017

Had trouble with checkout and mixed up funds, still trying to rectify this situation. Frustrating but staff is trying to assist to no avail

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Excellent Healthy Breakfast and Comfortable bed

By

May 17, 2017

Thank you so much for your hospitality. It was a great and accessible location close to many restaurants and shopping. My son enjoyed your hotel and could not believe that you have pancakes and turkey sausage for breakfast. Thank you to all your staff members, they were very friendly specially with the kids. Our team (NJ Bulldogs) enjoyed their stay. I can't say it enough, Thank you so much.

Juana M.

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Great Place to Stay

By

May 10, 2017

We were told to book here by the wedding party and we were not disappointed! The rooms were clean and comfortable.

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Great Location

By

May 04, 2017

club

If you are visiting Newport, this hotel is in a great location. Plus it is less expensive than hotel options within Newport.

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No Fan in Bathroom

By

May 03, 2017

The bathroom gets very hot when you shower in it because there is no fan.

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