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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.6

based on 910 reviews
97%
Recommend This Property

Ratings Breakdown

910reviews

  • 5 Stars
    637
  • 4 Stars
    229
  • 3 Stars
    28
  • 2 Stars
    11
  • 1 Stars
    5

Weekend break in Swansea

By

July 27, 2017

I booked two rooms one for my Wife and I and the other for my Daughter and her partner. The rooms allocated were on the top floor directly opposite each other which made life easy for both of us. All the staff were very helpful and friendly and nothing was to much trouble. The only downside to the room there is no air conditioning fitted, a portable fan is provided to circulate air but as the windows are fitted with safety restraints they only open a very small amount so airflow is restricted. My Daughter's room overlooked the M4 and with the window open there is a lot of traffic noise but with it shut you could it was quiet.. As our room overlooked the hotel car park it was very quiet over the weekend but we were disturbed by lorries delivering to the hotel early on the Monday morning.. Having stayed at other Holiday Inn Expresses all the standards you expect are there. Good quality fixtures and fitting and the bed was very comfortable. We would stay here again if in this area

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easy and problem free

By

July 27, 2017

club

our stay was well organised and we were provided with a room of our choice when we arrived due to our advancing years.

food was excellent and plentiful ,room was comfortable and airy with no problems at all.

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Another good stay - shame about inconsiderate noisy guests.

By

July 26, 2017

Cannot fault the service, the staff are brilliant.
Rooms are very well maintained, well stocked and spotlessly clean.
Good range of food in the evening to cater for every taste and reasonably priced if you don't want to eat out - can recommend the veg curry and a pint of Boddingtons, my idea of heaven! Food well presented and hot to the end.
Might be worth investing in some signs in the lift and on the facing lift door walls of each floor reminding guests to keep the voice and door noise to a minimum as people may be asleep. One of your competitor chains does this at Heathrow and it seems to work.

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Comfortable bed And cleaniness

By

July 24, 2017

club

Great hotel, comfortable rooms and felt very relaxed.

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Holiday Inn Express Swansea East

By

July 24, 2017

club

Conveniently located, very good service. The problems were that if travelling on business and a 3rd party book your stay, IAG won't add your loyalty card. Plus, the TV in the room was not in a good place, off to one side of the bed. The drinks in the bar were expensive for what they were but there is a Harvester next door.

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Great stay as normal

By

July 22, 2017

club

Thanks again !!! it is a joy to stay at this holiday inn.

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Perfect resting spot

By

July 22, 2017

club

Stayed over for work purposes, this hotel had everything I needed. Clean, comfortable and quiet bedroom and the most friendly and helpful staff. Will definitely choose this hotel next time I am working in the area.

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Comfortable

By

July 19, 2017

Stopped here many times and always made very welcome, excellent pub next door for eating but, can get very busy.

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Working Stay

By

July 17, 2017

platinumelite

Stayed here while working in Bridgend and all of the hotels in Cardiff were full due to a big event. Because of this the price was a bit higher but worth it as it is a nice place to stay. The staff are great and the menu in the bar is good too.

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Easy to find and well positioned for swansea

By

July 16, 2017

club

Comfortable rooms, good breakfast easy trip into swansea

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Family visit

By

July 12, 2017

club

Booked 2 rooms for a family visit. Arrived before my son

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Stay

By

July 11, 2017

Very pleased with the hotel, friendly and welcoming staff.

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