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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 169 reviews
94%
Recommend This Property

Ratings Breakdown

169reviews

  • 5 Stars
    114
  • 4 Stars
    36
  • 3 Stars
    10
  • 2 Stars
    6
  • 1 Stars
    3

Extremely Dirty Rooms - Unnaceptable “Service”

By

October 16, 2017

The rooms clearly had not been cleaned at all. There was hair all in the beds, dirt and mud on the floors, black grime covering the shower floors, hair in the shower and sink, stains and buildup all throughout the room and furniture, dirty coffee maker, etc. I could go on and on about how filthy the rooms were. After changing rooms three times I went to walmart and purchased sheets, towels, Lysol, and other cleaners. It is completely unacceptable to not clean the guest rooms and have people pay the price of a three star hotel and then have to spend more money on cleaning materials, towels, sheets, etc.. If Holdiay Inn has lowered their standards to a one star hotel, the prices should match. The two female staff were rude and not concerned about the issues at all. The GM was apologetic and tried to find a clean room, but there clearly was not one that was adequately cleaned. The second room I was placed in had a toilet leaking water into the bathroom floor excessively. The staff changed my room at my request and then placed someone behind me in the room. UNACCEPTABLE. I cannot believe how much money I spent on such a horrible experience. This has tainted my view of IHG and Holdiay Inn hotels. I will certainly try to stay at other brand hotels moving forward.

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Didn't clean it

By

October 06, 2017

I left a piece of paper in my bed in the center to see if they change the sheets. Came in that evening and they made the bed but didn't change the sheets. Paper was still there. Also the Wi-Fi was horrible couldn't keep a connection

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Great Place to Stay

By

September 06, 2017

Excellent place to stay, very courteous staff and clean hotel!

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Servicio Excelente

By

August 28, 2017

Excélente hubicacion , Excelente instalaciones , solo el detalle que les platique con el cambio de camas en la Jr. Suite , pero sin problema

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Quite relaxing clean hotel

By

August 23, 2017

club

Everything was great , staff , cleanliness and able to relaxp

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Great staff

By

August 20, 2017

Clean hotel and very friendly staff. I stay here for work and it's always very relaxing and clean.

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Good place to stay

By

August 18, 2017

club

If your ever in Pearsall do not stay anywhere else.

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Personal amable y atento, Piscina relajante. Habitación confortable

By

July 14, 2017

club

Nos encantó la manera cómo nos trató el personal del Hotel, desde nuestra llegada, a la hora del desayuno y cuando dejamos el Hotel. La experiencia en la piscina fue maravillosa, tuve oportunidad de convivir y divertirme con mis tres hijos: Inés de 2 años, Franz de 5 y Emilio de 14, nos la pasamos muy bien. La habitación es muy confortable, las camas y almohadas muy cómodas, la pantalla de TV muy bien y el baño muy limpio y cómodo.

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Convenient

By

July 03, 2017

Highly accesible from highway. Clean. Good value. Breakfast was good and facilities were all in good condition. Friendly service.

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Great Stay

By

June 29, 2017

The staff at this location were great and willing to help out if I needed it. Great location off the Highway easy on and off, but considering the location it was real quite and could not hear any noise.

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Comfortable bed, nice pool, friendly staff

By

June 27, 2017

platinumelite

Very much would recommend this location to anyone traveling through Pearsall TX

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Comfortable bed, quiet stay

By

June 14, 2017

The hotel was comfortable and quiet. Breakfast was enjoyable. Staff should be available more for guests...no one was around for check in or out at my arrival and departure. Other than that the hotel was fine.

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