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Rated 4.4 out of 5 by 97 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and great BK Convenient amenities, rooms were comfortable, staff was friendly and bed was a cloud to sleep on. July 22, 2015
Rated 3.0 out of 5.0 by mediocre this was an ok hotel (when comparing to other HIE properties--this was our 11th property in this 15 day road trip). At first, the lobby seemed impressive and the hallways roomy and maneuverable. However, the hotel showed some obvious wear and neglect. Yes, it was clean--which is the MOST important thing, so I can't complain in that sense. But, the breakfast room was small and constrained feeling and VERY hot. The selections were empty although it was more than 45 minutes from being over--had to ask if more eggs were being brought out. It didn't seem fresh or inviting (could be also because after 11 identical breakfasts, it got a bit old)--the bagels were wrapped in plastic wrap (for freshness?). It was just kinda blah and the attendant was kinda blah too (smiled when I smiled at her but just basically uninterested). I suspect, although don't know for sure, the owner or manager was present (he acted as if he owned the place with his mannerisms, etc) with children and let his little ones just scream and act up, throw food on the floor and just misbehave. It was inconsiderate. If he was a guest, shame on him for that too. Overall, it was ok. Nothing great and nothing horrible. July 6, 2015
Rated 5.0 out of 5.0 by Richlands, great hotel This is my go to place when I am traveling in Western Virginia. The staff is always ready to help, the breakfast area clean July 6, 2015
Rated 4.0 out of 5.0 by Typical HI Express in small town Ok place to stay in location with limited competition. Just your average HI Express hotel. Pool was unusable due to cleanliness problems. July 1, 2015
Rated 5.0 out of 5.0 by Great Rooms, Great Service, Exceptional Staff Had a great visit all the way around! Rooms were very clean and comfortable. Staff went above and beyond to make sure our stay was enjoyable. Would highly recommend this hotel. June 30, 2015
Rated 4.0 out of 5.0 by Quiet and Good Breakfast This stay was much like other Holiday Inns, except the mattress was not as soft as others. The toilet seat needs to be replaced, but other than that the rest of the room was clean. I felt it was a bit pricey for the two-night stay. June 25, 2015
Rated 4.0 out of 5.0 by Friendly staff The Holiday Inn Express is the best choice for the Richland VA area June 1, 2015
Rated 2.0 out of 5.0 by Pillows were the best part Its the only hotel worth staying in around Richlands. They know it and hike the rate up well beyond what its worth. If I didn't have to drive 45 more miles to another hotel, I wouldn't have spent the extra money. May 29, 2015
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