 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
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Needs focus to details
ByTX CFO
May 08, 2022
Staff was not attentive and the walls are paper thin. You hear everything going on next door as well as the highway traffic. If you sit in the breakfast room expect it to be dark. Needs better lighting. Don't paint the ceiling a dark blue.
Our stay
ByNana G
November 29, 2021
Beds are always comfortable. Staff always pleasant and helpful.
Good place
Bysoundzz
November 27, 2021
Clean quiet and comfortable. Our only concern was the hot tub spa water needed to be changed. But the pool area was still very nice. We just chose to stay out of the hot tub
Poorly maintained
ByDoug
November 22, 2021
Passing through this city on a cross-country move. This is NOT a destination location whatsoever. I rented 3 rooms for our group. Each of them is in various levels of poor condition. The mattresses are very well used, the heaters - barely worked if at all - at 30 degrees outside, heaters set at 85 max - the rooms felt very chilly.
Bathrooms - one of the rooms - shower curtain rod held together with zip ties and sagging. Each of the bathroom walls were banged up, drywall crumbling apart. Generally poor condition/neglect of maintenance with things that are relatively inexpensive to fix and make nicer for guests.
Breakfast room - not enough tables/chairs to adequately fill the room. Utensils and food supplies - had to ask staff for getting things refilled.
I always stay at Holiday Inn Express locations, this one is the worst condition I've seen yet.
Great option for travel on the plains
ByJnet
November 20, 2021
Thos property has convenient access to the highway and local restaurants and fuel stations. I was greeted kindly on arrival, and found a comfortable well equipped room.
Wonderful stay
ByHappy Guest
November 09, 2021
The staff were very helpful. They helped me when I needed to extend my stay.
Cleanliness of room lacking
ByCroak
November 01, 2021
Room was fairly dark....not a lot of natural light so i went to turn all the lamps on. I found two lamps that did not work and found the bulbs to be burned out. i also looked in the refrigerator and found a partially drunk bottle of soda. This makes me wonder what other shortcuts were taken when cleaning the room.
Upon checking out, I asked that my receipt be emailed to me. It has not come as yet 7 days later. And my receipt is also not posted on my account yet.
Always a Quality Hotel in Pratt
Bysae36
October 13, 2021
Staff is friendly and helpful. Hotel is well located for many activities within the area. Breakfast is a highlight, well stocked and attended.
Wet carpet
ByAoden
October 12, 2021
I walked into my musty smelling room and it noticed both the smell and that it was very humid. After walking across wet carpet all evening I finally figured out the mini fridge had stopped working and had leaked across the carpet. Had this not happened, the hotel would have been fine.
terrible stay
Byerin679
October 07, 2021
I usually love Holiday Inn Express. Up until this recent stay never had a bad stay. Room and hotel very dirty. Staff slow to respond. Broken furniture and fixtures.
Meeting Room
ByBellabean
October 04, 2021
Good place for a family gathering.
Staff was attentive. Building was cleaning.
Thank you so much.
Great stay
ByCocoajoe
September 18, 2021
Would recommend this hotel to friends and family. The breakfast was good and friendly staff