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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 378 reviews
95%
Recommend This Property

Ratings Breakdown

378reviews

  • 5 Stars
    281
  • 4 Stars
    72
  • 3 Stars
    18
  • 2 Stars
    3
  • 1 Stars
    4

Good value

By

July 20, 2017

club

The Holiday Inn Sorrento Valley is close to a lot of of San Diego destinations without the downtown hotel prices. The room we had was clean and spacious. The staff was warm and welcoming and quick to address issues/problems. The breakfast choices were plentiful and a lot more than what I expected. The staff kept the food well-stocked and the breakfast room clean.

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Great quick service

By

July 19, 2017

Check in and check out was smooth quick and easy. Rooms were really clean and did not have a weird smell to it. Smelled really clean and looked well taken care off. Bed was nice and comfortable! So glad they had a fridge. And the tv they had was really good quality too! Would definitely recommend.

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Convenient location, comfortable, clean and quiet.

By

July 16, 2017

Professional staff who always recognize me and treat me like a VIP. Great breakfast selections. Clean and quiet rooms. Ample parking.

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Nice employee, but facility just so so

By

July 14, 2017

The employee is very nice, but the hotel seems a little bit old, especial the air-condition which can't detect temperature and make noise all the time, it's so stupid, that's really bad experience.

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Comfortable nights rest and good service

By

July 12, 2017

club

Everything was great about this property. No complaints and no problems. Bed was comfortable, and room was clean. Great service by Florence upon checking in and checking out.

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Great staff

By

July 12, 2017

club

Front desk staff was very helpful especially Cece. We
were able to get an extra nite with no trouble.

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Beautiful Hotel

By

July 12, 2017

club

I loved the room, the food very well prepared and the pool was refreshing.

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Worth the drive from downtown

By

July 12, 2017

This hotel will exceed you expectations. The value for the money was exceptional. No resort fee to drive up the price.

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Nice staffs and comfortable bed

By

June 30, 2017

When my daughter and I arrived at this hotel the staff made us feel welcomed. The room we stayed was clean and was quite conveniently arranged. The night was quiet and the breakfast bar was neat.

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Clean and safe.

By

June 26, 2017

club

Staff was great. Room was clean and safe. Near major highways.

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SD fair

By

June 26, 2017

Maureen checked us in. She's very good at her job and was really kind and welcoming The room was comfortable and we had a great time at the fair. The room was clean. The breakfast was very tasty.

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Peaceful stay

By

June 21, 2017

All in all, I would recommend this property. My suggestions for upgrades would be to have a small cocktail area like your neighboring hotel. I ended up going to the other hotel because there was no nighttime area for adults to relax. Also, it would be appreciated if ALL IHG properties would offer gluten free muffin options as I experienced at a HIE 2 years ago.

However, the room was clean, staff was top-notch, good water pressure and comfortable bed.

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