 Guest Reviews
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87%
Recommend This Property
Overall Experience 4.3
87%
Recommend This Property
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Good hotel
ByRP1516
December 09, 2019
The hotel is good. Very clean. Parking is difficult because it’s shared with another hotel. Overall a good value for the money.
Excelente servicio
ByBeto
December 08, 2019
La pase super bien, me basto sólo una noche en el hotel de San Diego para darme cuenta del excelente servicio, por ello hoy en día me hospedo en otro IHG de Manzanillo con una estadía de 25 días
Front desk staff member needs more training
ByMaggie1821
December 07, 2019
I have been a loyal guest of this hotel for several years on a row, and I have often recommended it to my relatives and friends, due to its location, its shuttle services, etc. I stay in this hotel at least two or three times per year, and I have always found its staff being nice, efficient and friendly. My last stay there, November 21, was completely different. I arrived at 3:37 pm to check in and the front desk representative told me that the room was not going to be ready for at least half an hour more. When I stated that the check in time was 3:00 pm, she said “I am sorry”, briefly mentioned problems with cleaning appliances and returned my credit card to me. I was never acknowledged as a IHG member, never offered any alternative (discount, for example). The only offer I received was to store my luggage while I was waiting. Another representative was the one who said that there was a room ready and that I can have that. The first representative did the check-in in a non so courteous way. In the room, the toilet in the bathroom was not flushed and tissues where inside. On November 22, the same representative of the previous day did my check-out, her demeanor was non courteous, almost rude, without the “thank you”, “your welcome”, etc. that are customary in social interactions. My recommendation for the hotel manager is to provide more training to the new hires.
Great stay.
ByKathy
December 06, 2019
Comfortably clean, great included breakfast, very good bed and pillows, good staff. Easy to manage heating system. No parking. Shuttle was sketchy.
Clean facilities
ByCecil
December 04, 2019
Clean facilities and friendly staff. Good location
Relaxing room
ByKait12
December 02, 2019
Our stay was just what we needed. I was only there for a couple days while my husband came home from deployment. We had a nice big room and a comfy King bed. I requested a crib for our room for our baby but it was not provided. But the bed was big enough to accommodate all 3 of us. I liked the shampoo bottles in the shower. I normally don’t use shower hotel soaps but they were very nice. We enjoyed our stay.
Vaca
ByLucy
December 02, 2019
Great location and breakfast. Parking garage is very narrow but felt safe.
Nice and clean room with wonderful breakfast
ByCarol
December 01, 2019
The room is clean and the beds are comfortable. The best thing is the breakfast because it has varieties of food. Staff is nice and helpful. However, the parking costs $20 per day. The space in the parking garage is very compact which made it hard for us to park our van.
Front desk employees
ByPolite man
December 01, 2019
They are not professional. It seems like well-trained!!!
And very rude...
The bed sheets are the best
ByReinaR
November 30, 2019
Everything smell very good I love your shampoo. The breakfast was really good I love the bacon. We had coffee all day long and it was always hot and ready for us my kids had so much fun
Good Stay and Relaxing
ByIGHUser9900
November 24, 2019
Great place at the center of Downtown San Diego, very close to all the important places nearby like little italy and gaslamp quarters.
Meh. Consider a Better IHG Property
Bygherlein
November 22, 2019
It's fine. But nothing special. Location is it's only asset. Room was ultra modern with a toilet that looked like an airport stall. Very basic. But clean and functional. Annoying that I'm Spire Elite and ended up with a room right by the elevator. Thin walls ensured I heard every ding and "second floor" announcement. I should have stayed at a different property.