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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 378 reviews
87%
Recommend This Property

Ratings Breakdown

378reviews

  • 5 Stars
    237
  • 4 Stars
    74
  • 3 Stars
    28
  • 2 Stars
    22
  • 1 Stars
    17

Very Disappointed

By

March 24, 2017

I arrived at about 6PM after about 7 hours driving. I was checked into the room and after doing some work, I immediately went to sleep.

Between 11 and 12, I woke up to the sound of a door opening and closing. After a few more occurrences, I got up to realize it was my door. A woman had the key to my room and was attempting to get in. Fortunately, the door was latched.

When I spoke with her, I was advised that she was just given my room. I sent her back to the front desk and apologized.

A few minutes later, I received a call from the front desk, requesting my last name. It appears my room had been rebooked.

I understand this happens from time to time, but that is not the sole reason I chose to leave a negative review.

The next morning while preparing for my work day, I noticed that there was a green substance surrounding the drain of the shower. In addition, there was an opened shampoo bottle and used bar of soap inside. To top it off, despite running the shower for 10 minutes, there was no hot water to be had.

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Very accommodating

By

March 22, 2017

platinumelite

We were there for a hockey tournament and they were very accommodating--especially with the extra people always in the lobby, common areas and pool. I'm pretty sure they even kept breakfast going longer in order to feed the entire crew.

As a Rewards member, I had requested late check-out, which was denied since we booked under the hockey package. That was disappointing given all the travel I do but never use that--this would have been one time where that perk would have been really beneficial.

But overall, I'm sure we were a handful and they did a great job of not making us feel that way!

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Bypass Holiday Inn Notre Dame

By

March 22, 2017

Better choices in the South Bend / Notre Dame area available. Parking is bad, staff unprofessional. Overall cleanliness questionable.

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Great hotel, great price.

By

March 22, 2017

club

We were passing through South Bend and decided to stop. Found great rates. Hotel was nicely updated. Beds were comfortable and rooms clean. Breakfast was a great bonus! Will recommend to others.

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Great Night's Sleep

By

March 21, 2017

club

Happy to stay at this location again anytime. I was able to get a room with easy sleeping arrangements for my entire group

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Comfortable room and very convenient

By

March 01, 2017

club

Nice room, convenient to Notre Dame, good breakfast selection of hot and cold foods. Could hear people in the hallway walking and driving talking. Workout and pool facilities available but did not get a chance to use them this time. Love the closeness to Notre Dame.

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Terrible weekend

By

February 23, 2017

Please se my previous comments regarding the issue we had during our stay.

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Rethink this Choice

By

February 23, 2017

club

Hotel is definitely convenient to the campus of Notre Dame and the rooms are nicely decorated, however those are the only perks to being at this hotel. The staff is not friendly at all! They appeared overwhelmed and agitated when asked for anything. Beds are not overly comfortable and pillows were terrible. Hotel was a max capacity and they clearly were not comfortable in dealing with large groups, especially youth hockey teams. Nicest person on site was the security guard. Definitely rethink this choice!

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Over all very nice

By

February 23, 2017

club

The hotel floors are a bit noisy, but he staff was courteous. The breakfast was filling and had a nice selection of simple and healthy items. The room was clean , roomy and comfortable.

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Grear Rooms

By

February 21, 2017

platinumelite

Room was clean and beds were comfortable. This was a good stay!

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Reservation

By

February 14, 2017

club

When I made the reservation I got a very good internet rate. We had to change the reservation b/c of heavy snow in Boston that caused out flight into Chicago to be canceled. When we postponed our reservation at HI Express South Bend by one night, we lost the Internet rate. Seems unfair to me as it was not our fault.

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Clean Room

By

February 06, 2017

The room was clean and comfortable. I would stay again.

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