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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 410 reviews
87%
Recommend This Property

Ratings Breakdown

410reviews

  • 5 Stars
    254
  • 4 Stars
    81
  • 3 Stars
    32
  • 2 Stars
    25
  • 1 Stars
    18

Solid Stay

By

June 27, 2017

club

Solid stay at this hotel. They were doing construction to the main lobby area, but it hardly affected us. The only problem was that it took forever to check in and check out. Other than that, great internet, great breakfast, great cleanliness, and great comfortability.

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Poor staff coverage during construction

By

June 19, 2017

Pros:
Recently remodeled guest room
Comfortable and quiet once in the room.

Cons:
45 minute check-in wait at improvised check-in.
Poor PR to watch a shift change, a housekeeping computer entry and a very slow response by staff to guests in line ahead.
No acknowledgement of Reward Club status.
Expected "24 hour hot coffee" availability was not maintained. 4 out of 5 attempts found cold or non-existent coffee. Staff were nowhere to be found in 2 of those attempts.
Yes the lobby was under construction, but the lack of staff to assist guests was by far more troubling.

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Renovation...

By

June 19, 2017

OK stay, renovation made a mess in the lobby area.

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Holiday Inn

By

June 15, 2017

club

The experience was fair however the front lobby was under construction.

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Great service

By

June 12, 2017

club

The staff was able to accommodate us at short notice. The staff members were professional, pleasant and personable and oriented into accommodating the customers. The rate was reasonable. The room was clean, spacious and the beds were comfortable.

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Construction

By

June 12, 2017

platinumelite

Guest should know in advance that the hotel is under construction. During check-in there was no mention or acknowledgment of being an IHG member. Check in wasn't rude but wasn't welcoming either.

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work trip

By

June 10, 2017

club

good place to stay food was good staff was friendly they were remolding hotel so it was dusty from time to time plenty of places around to eat that had good food

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Good variety of pillows

By

June 10, 2017

platinumelite

HOliday Inn Express breakfast has nothing for my wife who had Celiac disease. It would be nice to have some Gluten free bread/muffin options

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Great hotel, great price

By

June 09, 2017

club

We were traveling for a family wedding and this location made our stay very enjoyable. Even though the lobby was under renovation, the staff was friendly and helpful upon check in. The room was clean and comfortable and the location is very close to Notre Dame campus. I would recommend this hotel to anyone needing to stay in the South Bend area.

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South Bend

By

June 07, 2017

Even though the hotels dining area was under construction they made a good breakfast. The staff was very friendly I plan to visit again after their construction is completed

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Great beds. Friendly staff.

By

June 02, 2017

club

We were there for a night passing through the area. Even though there was construction in the lobby, the experience was great. I'm sure it will be even better when the renovations are done.

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Recommend

By

May 31, 2017

This is a typical HEI. Clean rooms, good service, same food as everywhere else.

The rooms look like they were recently remodeled and the new décor is sparse, but nice.

The reception area was still under remodel, but it caused no issues with the stay.

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