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Holiday Inn Express & Suites South Hill

1840 North Mecklenburg Avenue , South Hill, Virginia 23970

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 356 reviews
95%
Recommend This Property

Ratings Breakdown

356reviews

  • 5 Stars
    287
  • 4 Stars
    40
  • 3 Stars
    16
  • 2 Stars
    9
  • 1 Stars
    4

Great service, comfortable rooms and delicious breakfast.

By

November 06, 2019

The staff at this hotel goes out of their way to make you feel welcome and happy. The bed was VERY comfortable and you have a choice of different types of pillows. The design of the building seems brand new and modern. Very clean and comfortable. Will definitely stop back again.

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Good Enough-

By

November 05, 2019

Good Enough. Clean. Friendly Staff. Breakfast is not good.

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SOUTH HILL VA

By

November 02, 2019

The service and employees were excellent.
we were treated like family
Connie....Monique and Pat were awesome.
Will definitely stay again.
I have family in SOUTH Hill and was attending my niece's wedding.
The location was perfect

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Excellent hotel

By

October 31, 2019

Very nice place to stay. Everything was up to date.

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Great experience

By

October 30, 2019

club

Friendly staff and nice accommodations. Would stay again and highly recommend.

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Clean and Comfortable

By

October 28, 2019

club

This is a very clean hotel that is accessible from the highway.

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Front staff

By

October 25, 2019

club

Front desk staff were friendly and knowledgeable. Breakfast was awesome.

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New hotel

By

October 20, 2019

club

Place looks and feels clean. You can tell it is still new. They did a great job designing the lobby and rooms. The room I was in was comfortable and roomy. The bathroom and nice and clean as well.

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Check-in demanding a deposit for incidentals .

By

October 19, 2019

club

Demanding a deposit for 'incidentals', whereas my company, through a contracted booking agency, is already supposed to have this taken care of.

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Disappointed with Management

By

October 18, 2019

club

I called to reserve a room for a wedding party i was in, and the wedding party had a group of rooms blocked off at a discounted rate. I booked my room over the phone and was sent zero confirmation through email. When i called back
closer to my check-in date to make sure it was all set because
I still had not received a confirmation. They reassured me that yes it was in the system at the quoted rate. When
I checked in (super late), there was an issue with the room
rate. The front desk lady reassured me that the issue would
be fixed in the morning when management was there to
override the price change, but I still needed to sign the
paperwork to be able to check in and it was super late when we got there so I did. Well the problem was never fixed and when we went to check out at the end of the weekend they said i was required to pay the full price because they didn’t have the information on file and that i signed the paperwork. I called time and time again to try and fix the issue and was left on hold for a total of 60 minutes before a manager would get on the phone. Once she did, she said she would issue a refund for the difference in room rates but I still have not received the refund and it’s been 2 weeks

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Everything was worth it, great place to stay

By

October 16, 2019

Great place to stay, awsome staff and service. Full breakfast offered in the morning that was very good. Excellent clean rooms, with lots of towels. Very soft beds and would recommend for anyone to stay at.

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Great place to stay

By

October 16, 2019

We enjoy this Holiday Inn. Stay here everytime we come to VA.

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