Rated 4.5 out of 5 by 182
Rated 5.0 out of 5.0 by Verified Reviewer Comfortable bed and good night sleep
Our stay at the Holiday Inn Express was due to a death in the family there. We got there late evening and was greeted by a nice young woman who was friendly and offered us water. After parking the car, we went to our room which was located close and relaxed a little prior to going to bed. Ice and everything was centrally located. Breakfast was really good and fresh. I would stay in this Holiday Inn again.
June 21, 2016
Rated 5.0 out of 5.0 by AngelaFT Stay TOO short!
Had a change in my business schedule and had to find a hotel room in Sumter at the last minute.
I was pleasantly surprised to be placed in a king suite for the rate that I booked the room for.
Wished I had the time to relax and enjoy the accommodations.
June 20, 2016
Rated 5.0 out of 5.0 by Me 1 Short Stay
We stayed in your hotel only one night. It was clean and the room was nice. I liked the availability of the "soft or firm" pillows on the bed. The breakfast area was large and open and the variety of food was good. The staff was helpful and very pleasant.
June 19, 2016
Rated 5.0 out of 5.0 by physician 2 good place to stay
convenient place to stay,reasonable and looking forward to returning
June 13, 2016
Rated 5.0 out of 5.0 by visitingnurse Clean, great staff
Staff goes above expectations to make your stay comfortable.
June 11, 2016
Rated 2.0 out of 5.0 by Tiredtraveler2016 Horrible experience
We arrived around dinnertime and the first room we were given had a wet floor next to the AC unit. Luckily, we noticed before we got too comfortable. When we informed the person at the desk, she said, "The same thing happened last week" and gave us a different room on the 2nd floor. Apparently, the AC is leaking and needs to be fixed. instead, they stuck a big fan in the room after we left.
We didn't notice until we came back from dinner late that in the new room, there was what appeared to be blood on the wall in the bathroom. We told our son not to touch it but were too tired to worry about it otherwise.
The other part that made the stay less than pleasant was that on the second night, there were 2 groups of kids in different rooms that were shrieking, running up and down the halls, and slamming doors until 1am. When I called to complain at midnight, the person at the desk said she would take care of it. She did not. I spoke to her when we checked out this morning and she said that when she went up the first time, she didn't see any one in the hall. If she had walked toward my room, there is absolutely NO WAY she would not have known which room(s) were involved. She said that after she went back down, she heard stomping and discovered kids laughing and running in the stairwell. She said she told them to go back to their room and keep it down. They went back to their room alright but did NOT keep it down. They were loud for an hour after I called. While I understand the hotel cannot do anything about the rudeness level of the people that stay there, I do feel as though she could have done a better job at taking care of the other guests who were trying to get a good night's sleep after a long day and with the prospect of a long drive ahead the next day. I also told her about the possible blood and showed her a picture of it as we checked out so that she could alert the manager about the cleaning staff's lack of cleaning. Whether it was blood or not (which I think was), it is something on the wall that didn't belong and should be removed. The bathroom already looked bad with the 2 tone paint. They were obviously trying to cover where something had been before. They painted over the area, anchors still in the wall and all. It was about 10 shades darker than the original color. Tacky. I'm not likely to stay in another Holiday Inn anytime soon.
May 29, 2016
Rated 5.0 out of 5.0 by lee0998 Shaw air show
I was very impressed with the over-all experience while staying at this Holiday Inn Express. The room was quite comfortable, and everything sparkling clean. Check in was a breeze, the staff were very friendly and courteous, I did not encounter any problems with anything. I was also thanked for being a platinum member. I have stayed at many IHG properties in the past and have always found them to be consistently excellent .
May 25, 2016
Rated 4.0 out of 5.0 by adam167 Nice Rooms and Service
The hotel is nice to stay at and has been updated to compete with the newer hotels. Staff was friendly and helpful. Internet needs to be improved as it was spotty from my room.
May 19, 2016