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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 206 reviews
91%
Recommend This Property

Ratings Breakdown

206reviews

  • 5 Stars
    124
  • 4 Stars
    43
  • 3 Stars
    18
  • 2 Stars
    9
  • 1 Stars
    12

Poor Service

By

August 07, 2016

I was surprised to see any positive reviews based off of our experience. There was definitely an ant problem. Every time I went to the bathroom, I saw at least 10-15 ants crawling in the shower and on the countertops. When we ate breakfast the next morning, there was a coackroach on the floor next to the table we were eating at. We were also short one towel in the bathroom to shower with and when we went down to the reception desk to ask for one, they said they didn't have any clean. How do you not have any bath towels for your guests? They acted as if it was our problem and not theirs.I am not one to complain but thought I would at least let them know about the ants and coackroach when I went to checkout. When I told the woman at the front desk about this, her only response was "I'll tell maintenance" and was completely rude. Not even a simple sorry. It could have a lot to do with the fact that the guest in front of me had just got done complaining about their room as well. I stay at the Holiday Inn express hotels all the time and this is by far the biggest disappointment. Overall our stay was fine, but the cleanliness and customer service could definitely use some improvement.

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Comfortable bed and great service

By

August 05, 2016

club

The rooms were clean and very nice. The beds were VERY comfortable. The staff was very responsive and very nice. The breakfast ladies were very pleasant and willing to help out as much as they could. They had a great variety of foods to choose from and it was hot and good. The location was close to our destination and convenient for us to get there.

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Get a good night's sleep her

By

August 04, 2016

Stayed here for our visit to Holiday World. The bed was comfortable and we had a good night's sleep. The hotel needs a lot of updating, but it's still good value.

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Very Nice Staff

By

August 02, 2016

Friendly staff and very helpful. Nice and clean. Nice breakfast in the mornings

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Comfortable King Bed and wonderful service

By

August 01, 2016

club

The parking was great. The service was excellent and the bed was comfy! The breakfast in the morning has a variety of foods for everyone. Would definitely recommend to everyone to stay here.

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Disappointment

By

July 29, 2016

I have always had good experiences in the past but this hotel was a big disappointment. We were given the wrong room at first and then the sheets were dirty.

Posted byCustomerCare
August 07, 2016
Dear LEP1221, Thank you for taking the time to share your comments with us. I sincerely regret that issues with the wrong room and unclean sheets that were provided to you at check-in. We would follow up your concerns to the hotel management and we are confident they will take necessary actions to improve our guest satisfaction. Thank you again for your feedback. Should your future travels bring you back to the area, we hope you would consider us again. Sincerely, Dianne L. Case Manager IHGService
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Great place to stay

By

July 22, 2016

club

My family had an amazing stay at this hotel during our visit to holiday world. The beds were awesome, employees were friendly and helpful and the rooms were very clean. The breakfast was very good and they always replenished the food. I will definitely stay here again!

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Great Place!!!

By

July 19, 2016

This Hotel had a very pleasant and friendly staff. Everything was very clean and in very good shape. The breakfast was very good every morning. I cannot say enough how pleased my family was with this resort.

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Nice Place

By

July 11, 2016

club

The hotel was conveniently located in town. The room was clean and the staff was friendly and very accommodating. My only complaint would be the noisy kids above my room but that's not the hotel's fault

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Good Hotel

By

July 06, 2016

club

We stayed here on our vacation to Holiday World in Santa Claus, Indiana. Just s short drive away. Nice staff, clean rooms, good breakfast. Would stay here again in the future.

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Great hotel!

By

July 06, 2016

We were on a mini-vacation and really enjoyed our stay here. The rooms were clean, beds comfortable and breakfast options were great! We were very impressed with the overall quality of this hotel.

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Great place to stay

By

July 05, 2016

This is a great place to stay. Breakfast was great. Good places in town to eat.

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