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Rated 4.5 out of 5 by 317 reviewers.
Rated 5.0 out of 5.0 by Excellent. accomodations and breakfast My wife and I were very pleased with the accommodations and facility. The staff was very friendly and courteous during our stay. The morning we checked out, we arrived for breakfast toward the end of the scheduled meal time, and the staff were very helpful and ensured we were provided with the opportunity to choose from all the meal options, before breaking down the service line and cleaning up. July 23, 2015
Rated 5.0 out of 5.0 by Urbandale Holiday Inn Express Nice hotel. Stay here every time I'm here! Travel to Des Moines multiple times per year. July 20, 2015
Rated 5.0 out of 5.0 by great overnight stay Clean and comfortable. Better breakfast than other hotels. July 20, 2015
Rated 5.0 out of 5.0 by Vacation trip I'd say overall 4 ****.. Only two items kept from getting full 5 *****, (1) bath towels felt like 00 grit sand paper. Never in any place have I had towels that actually scrap your skin. (2) When we pulled in two trucks and one SUV blocking entry. Asked staff if he would get people to move them told 'they were loading or unloading' . Come to find out they were visiting people in the dinner room. Made for handicap getting in out with luggage little hard to do. Staff should have made them move but he didn't even try. July 17, 2015
Rated 5.0 out of 5.0 by Great Service We arrived during a thunderstorm/rain. The TV in our room did not work...A new person (maintanence) offered to swap out our TV. He learned that was not possible, so not only did they offer a new room, that new person brought new keys to our new room and offered to help us move. We dont expect perfection, there can be a multitude of items that could create an issue... its how the hotel staff reacts to it. We were very happy with the time and resolution of the matter. The restaurant located in the hotel, was another plus.due to the bad weather. Thank you to all!! We were on our last leg of an almost month long trip and how the staff handled this matter is another reason we use HIE whenever possible!! July 17, 2015
Rated 5.0 out of 5.0 by Great stay We always stay here. It's in the perfect location in des moines July 17, 2015
Rated 5.0 out of 5.0 by Exceptional clean room Great location, service and an exceptional clean room. July 15, 2015
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