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Holiday Inn Express & Suites Vandalia

21 Mattes Avenue , Vandalia, Illinois 62471

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 1056 reviews
96%
Recommend This Property

Ratings Breakdown

1056reviews

  • 5 Stars
    866
  • 4 Stars
    127
  • 3 Stars
    28
  • 2 Stars
    24
  • 1 Stars
    11

King bed at a reasonable price

By

January 28, 2020

the bed was very comfortable and the view from the room's window was nice. The exterior of the hotel was clean and the staff were courteous.

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Spacious room and great pool

By

January 28, 2020

I was pleasantly surprised by the room size and updated decor. The little extra amenities in the room are great. Also, the pool was bigger than I expected and was great for a group of wrestlers after a tournament. My kids also loved the pancakes at breakfast.

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Staff Training

By

January 27, 2020

The front desk staff either had no interpersonal skills training or left the training in their other pocket. They certainly didn’t bring it to work with them.

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Good, just bad bed.

By

January 24, 2020

The overall experience was great, nice staff, nice room, the bed is the worst of it all. The breakfast was, ok, environment was good.

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clean rooms nice breakfast

By

January 24, 2020

club

For the price and location nice place to stay. Pizza joint next door was pretty good as well

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Restful Night

By

January 12, 2020

Always a great nights stay!! The reception desk staff was very friendly and professional. The room was quiet and exceptionally clean!!! I look forward to my next stay!!

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Excellent staff

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January 12, 2020

I was very impressed with the hotel and how modern and clean it was, but more importantly the staff and service was top notch. The staff went out of their way to accommodate a special request of mine allowing me to have a smoother travel experience. I am very appreciative of their help.

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Reservations are a disaster

By

January 11, 2020

Hotel stay was just fine. Calling in to reserve the room was a mess. Desk staff did not answer the phone on 3 of 4 attempts. When they did answer, I was transferred to reservations, placed on hold, then hung up on after a 6 minute wait. Had to call national reservations to book the room.

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Awesome experience

By

January 08, 2020

club

We stayed two nights for a family wedding. From the front desk employees to housekeeping we were treated wonderfully! Check in took minutes, was very organized! Lobby, breakfast area and rooms spotless. And the pillows were the best, had a great night sleep both nights! Hope to be able to purchase the pillows online!

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IHG Rewards - Front desk invited us to join in

By

January 06, 2020

club

It was a pleasure to stay at Holiday Inn Express and because of the front desk offering us IHG rewards membership, we decided to book our stays at other hotels that had a room with a couch for us to stay in. Our whole drive from Ontario, Canada to California has been a memorable one...We stopped in Vegas and booked a room there as well, but unfortunately, they did not have a room with a couch so we had to cancel.
Overall, this was a great experience.
Thank you and keep up the good work.

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Favorite Hotel

By

January 06, 2020

We visit Vandalia about once a year and always stay here. We love this property. I was a road warrior for 18 years and this property is always one of the best.

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Excellent breakfast

By

January 05, 2020

club

Good hotel for families. Large enough room for our family of six.

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