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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 450 reviews
96%
Recommend This Property

Ratings Breakdown

450reviews

  • 5 Stars
    352
  • 4 Stars
    68
  • 3 Stars
    17
  • 2 Stars
    10
  • 1 Stars
    3

greetingme

By

March 24, 2017

room wasnt clean right i had to tell them 3 times ... still had dirty towels and not enough shapoo and soap or towels

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Room Was Great - Shower Wonderful - Bed Not so Much

By

March 23, 2017

Loved the warm shower and the room was pretty and comfortable. I did not sleep well because the mattress I had was very firm and I have bad problems. I literally limped to the elevator for the breakfast buffet. The breakfast area was understaffed and the one person working was working her tail off and was very pleasant. A nice place to stay, but had issues with a manager after finding out I left something behind. The manager was defensive and could have been much more professional. All in all, I liked all of the staff I came into physical contact with; it was those I spoke on the phone after my stay who didn't make the mark as far as the Holiday Inn brand name goes.

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Very Nice Hotel

By

March 20, 2017

Comfortable bed, very clean and quiet. This hotel was what you expect when you are away from home whether on business or leisure. It's the reason I use Holiday Inn Express.

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Breakfast

By

March 20, 2017

I commend you on providing your customers with a hot breakfast. However, during my stay the choices were limited and very bland.

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Everything

By

March 20, 2017

Everything was great except y'all charged our card 3 time for 3 different amounts

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Friendly staff

By

March 20, 2017

Very comfortable rooms great service good breakfast highly recommend

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Good rest makes for a great day!

By

March 19, 2017

Staff was great, place was kept immaculate, perfect hotel to charge the batteries for a few long work days!

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Amazing bed and cleanliness

By

March 16, 2017

club

I HOPE I ALWAYS GET PLACED AT THIS HOTEL. NOT ONE COMPLAINT AT ALL

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Pleasant, responsive and helpful staff.

By

March 09, 2017

Despite our less than perfect stay, the staff remedied most problems quite satisfactorily. We intend to stay here again and will select our room based more on our personal needs and preferences.

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Excellent clean hotel

By

March 05, 2017

The staff is very cordial and accommodating. The hotel is the second best HI express

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Always room for improvement

By

March 05, 2017

club

-Staff was good
-Rooms were OK
-Breakfast was....breakfast

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Lovely, serene place, welcoming staff

By

March 02, 2017

club

Bed had a hard lump which struck me in a sensitive place in my back, causing interrupted sleep. However, the rest of our stay here was outstanding. We were in Wichita Falls for a mix of business

Posted byHotelStaff
March 02, 2017
Hi Ladybug49, Thank you for taking the time to leave a 5 star review of the award winning Holiday Inn Express in Wichita Falls! I am so sorry to hear of your discomfort with the bed, as we strive to provide a great night's sleep. We are pleased that you enjoyed the rest of your stay, expecially our serene surroundings and welcoming staff. We hope you will return to Wichita Falls soon. When making another reservation, please ask to have a different room that the one you stayed in last, to avoid the bed that caused the issue. Thanks for choosing the Holiday Inn Express in Wichita Falls, TX! Regards, Kathie Forehand-Chaddick District Director of Sales
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