1490 W. Lake Street
Roselle, IL
60172
United States
Nhận phòng: 4CH
Trả phòng: 11SA
Tuổi nhận phòng: 21
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Đánh giá của Khách
Mỗi đánh giá và xếp hạng mà chúng tôi nhận được đều được xác minh để đảm bảo rằng chúng tôi chỉ hiển thị thông tin được cung cấp bởi những vị khách đã thực sự lưu trú tại khách sạn.
82%
Giới thiệu Cơ sở này
Trải nghiệm Tổng thể 4,1
82%
Giới thiệu Cơ sở này
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Great location, but average room. Nice breakfast.
BySFISHER69
tháng 7 18, 2025
GREAT LOCATION! Room was dated/not too clean. Stained rugs. 2 bugs found.
Best stay out of the city
ByMari
tháng 7 17, 2025
This place was perfect for my family with children. Desk was super friendly and breakfast was amazing plenty of options and stores around in the area.
Holiday Inn Express Roselle
BởiJuan
tháng 7 11, 2025
Great value property. Always enjoy our stay here. My wife likes the fitness center. Thankfully we are not hot tub people as the hot tub was out of order.
Some work needs to be done before staying again.
BởiMatt
tháng 7 08, 2025
Many issues throughout the hotel room itself and the building. Windows unlocked in room, missing 2nd TV in the suite, tub drain slow draining, broken closet door, I had to fix the trolly before use, no clean towels when needed more, pool area had a water leak that was never fixed and the hot tub looked like it had been broken for a long time with no intension to fix, the pool water was very dirty and had not been clean or treated.
Major disappointment
ByPavM
tháng 7 04, 2025
I typically have high standards for IHG hotels as a member, but this visit was a major disappointment. The room was in a deplorable and filthy state, with stains on the floor, ceiling, and chairs. The cleanliness was severely lacking, as there were not enough towels and there was even hair in the bathtub. Unfortunately, this was just the beginning of a series of unfortunate events.
To add insult to injury, the hot tub was out of order, and the swimming pool operating hours were extremely inconvenient, from 9am to 9pm. This means that if you check in at 8pm, you only have a mere hour to enjoy the pool before it closes. This is simply inexcusable and shows a lack of consideration for guests.
Furthermore, the pancake machine was not functioning, and the breakfast offerings were subpar. I can confidently say that I will not be returning to this location, as the overall experience was far from satisfactory.
Subpar hotel that doesnt reflect the price charged
ByJBJSB
tháng 7 03, 2025
Subpar at best! No real approvements have been made to this hotel and it shows. Hard Beds, Stains on carpets, hard chemical smells, and the sink wouldn't even drain.
Rapidly Declining
ByJune 2025
tháng 6 30, 2025
This hotel has progressively gotten worse over the last 3 years. We average 3 stays a year during that time and not only has the hotel not kept up with maintenance of the facility, the staff has gotten noticeably rude and unprofessional. The simplest task of providing adequate numbers of towels seems to be a monumental task to this staff and when you call the front desk, it appears that the staff does not want to deal with any issues. On our latest visit, when asking for replacement towels, even late at night, all you could get were bath towels. The front desk curtly informed me that there are no wash cloths or hand towels because the customers are stealing them. This was on a Wednesday night and judging by the number of cars in the parking lot, the hotel was not filled nearly to capacity. We had planned on staying 4 nights, but after the towel fiasco and the television not working and the rudeness of the staff, not to mentioned the uncleanliness of the carpet in the room, we checked out after one night and went elsewhere.
had surgery for hearing loss on both my ears
Byjimmy12
tháng 6 29, 2025
I was so tired when I got back to my room I didn't have the energy to get a new TV remote at the desk. The Closed Caption didn't work on the remote and it was nowhere to be found on the monitor menu. room 415
Serious need for remodel and staff
ByTy25
tháng 6 29, 2025
This hotel has just been purchased and it is in very bad need of remodeling plus some help with the staff. I stayed 11 days and 4 of those days no room service the hotel was out of bathroom tissue which they had to take from another room, limited towels, wash clothes, and a serious need for clean up.
Quality Stay at Reasonable Price
Bằng cáchthích đi du lịch
tháng 6 28, 2025
Quiet location, lots of free parking. Well-maintained property, large rooms, very comfortable beds with lots of pillows. Water was hot and ample for showers. Very reasonably priced, especially for the quality of the facility. Only complaint was difficulty in figuring out how to use the television. No instructions provided and desk clerk, when asked, gave incorrect information. Other than that, was pleasant, comfortable stay. Would stay there again. Definitely recommend!
Môi trường tuyệt vời
bằng cách
tháng 6 26, 2025
They preserved my reservation a week to my travel to my travel. We got lost when we were 25miles in the city and the customer service was so kind to redirect us until we got our way to the hotel.
Okay Room
BySDGirl
tháng 6 25, 2025
Room was spacious but carpet needed shampooing. Hallway smelled strongly of marijuana