 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience 4.6
93%
Recommend This Property
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Open Gallery
Comfortable bed
BySteve
September 27, 2023
Very clean and nice. Quiet beds were very comfortable
Clean, comfortable and great place for concert attendees to stay
ByJrgrm71
September 27, 2023
This is my second stay at Deadwood Mountain Grand. I am always pleasantly greeted, the overall service is great. The room are clean and have a pleasant decor. The breakfast and beef tips I had for lunch were fantastic.
Front desk staff (day and 3-5pm) MUST HAVE Customer Service Training
ByDrkSideWifey
September 27, 2023
Attempted to check in at 12:20 our room wasn’t ready and told “check-in” is at 3. At 3:00 we attempted to check-in and the room wasn’t ready. At 3:30 we were able to check in and the lady finally told us that some housekeepers were out due to illness. I said let guests know and we would be more understanding. She wanted to argue with me - sorry but that was a stupid move - I’ve worked in 3 hotels/motels. So yes, I have worked the front desk before.
Be honest with guests and let them know the housekeeper staff is short due to staff being out due to illness, MOST guests would be okay with that - people have become more understanding to this since the Pandemic. If the guests were able to check in on time they would be elated and appreciative.
Mountain Grand Hotel in Deadwood, SD
ByHuskerDevil
September 19, 2023
Great location overlooking but very close to downtown Deadwood, SD. The rooms are very nicely appointed with very comfortable beds. After exploring the area, it was a great place to come back to recharge. Only challenge is only having one elevator to access the hotel. It took longer to get to and from your room because you use one elevator to get from the entrance thru the casino up to where the hotel starts. Then there are different elevators to go up to your room. There is no way to get to your room without using 2 separate elevators.
Great stay
BySmoke fan
September 17, 2023
The rooms were very comfortable and quiet. It does take a bit of walking to get to the hotel from the casino. The casino had a good selection without being overly large. And the restaurant was very good.
Comfortable and clean
ByColstel
September 14, 2023
Great location, beautiful surroundings, lots of activities, friendly staff
Hidden Gem
ByMinnesota fella
September 13, 2023
Our stay was 5 stars from start to finish, from the valet to the front desk, serving staff in the restaurant and everyone in between. Excellent staff! Friendly, courteous, helpful, professional. The hotel is spotless and the rooms are wonderful. We will be back. Thanks you for such a wonderful stay.
Great night!!!
ByJcpet1
September 11, 2023
We stayed on a night that we attended a concert. Loved the room! Great layout and clean. I do wish that there was a way to maybe eat at later hours especially since this hotel is attached to a casino.
Most everyone was great for staff
BySmithers350
September 05, 2023
Great staff besides one person, parking was bad and over done, no parking spots, everything else was good, beside one lady at front desk
Great stay!
ByTgbwc
September 04, 2023
Absolutely love this hotel. Recently remodeled and super clean. Manager is very absolutely wonderful,takes time to answer your questions and front desk staff was super kind and helpful!
CANT WAIT TO RETURN!!!
Great location
ByMayor
September 04, 2023
Great location, plus parking. Nice, clean hotel and an overall great experience.
Wonderful historical building
ByGinatx
September 03, 2023
Loved staying at the Grand. Very clean and quiet. Just wish we could have turned the air vents a little because the air blew right on our heads.