 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
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Fantastic Deadwood Hotel
ByHaulpakdancer
August 10, 2016
This seems to be the very best hotel in town and our stay was fantastic. Literally no major complaints about anything. Beautiful building, comfortable room, excellent staff, great casino, great location.
Nice Place
ByTricia1954
August 09, 2016
It may seem a little strange when you first arrive since you enter the hotel through the casino, but great signage makes this a very easy process.
Bed was very comfortable, the air conditioning unit worked well, but was somewhat noisy.
Very easy walk to downtown.
Staff was very friendly and helpful with directions.
We didn't try any of the restaurants so I can't comment on that.
Not so goo pick a different hotel
ByAbraham123
August 06, 2016
Poor staff service, poor quality of rooms and cleanliness. Not a good casino a couple of slots and tables that are never open especially roulette.
One night stop on family vacation
ByMN-Murdock
August 02, 2016
Kids enjoyed the Deadwood street entertainment and the adults enjoyed the casino. Staff was very friendly and was an overall great experience. Wish we would have stayed here longer.
Great location
Byduck master
July 30, 2016
Business meetings were held at Holdiay Inn Express due to Dolly Parton concert scheduled at Grand. Grand was very nice; however, had to walk two blocks for business meetings for two days.
Fun and Relaxing
ByEnjoying Travel
July 29, 2016
Our trip to Deadwood was a last minute decision, therefore no conversations with friends/relatives that had stayed in the area--had to rely on the internet. Sometimes that is good, sometimes, not so much. This time--WOW, a great recommendation! The bed was so comfortable! The breakfast was good, and, more importantly, not a buffet and a very reasonable cost. The staff made a great impression the moment that we walked in: we were greeted by a gentleman that was happy, helpful and truly glad that we were there. Such a nice experience! When we are back in the area, we'll stay there again.
awesome view
ByDuke2498
July 25, 2016
very nice people working there, we were helped with everything we needed perfectly
Little Value for the Price
ByMusic Man13
July 25, 2016
While I understand the historic nature of the property, the cost to stay here is not at all represented by the value. There is very little to demonstrate a value related to costing twice as much as other places. The wait staff in the Santana's restaurant wasn't there the night we sat for dinner and the response was terrible, we would have preferred to have been advised to eat in the other restaurant. The room was nice, good furniture, bedding, bathroom. The toiletries weren't replenished a couple of times which was annoying. I had to request to have a light fixed. The valet for the 'free' valet service was almost never there. Upon initially arriving, the visible directions to the hotel lobby are terrible - you definitely feel lost, something another simple sign would fix. It's an okay place, but I would say only worth half what is being charged.
BTW National Trike-in
Bymdlouk
July 24, 2016
Great location in town, very good place to stay, The pillows were the best I have had in all of my travels in the past 30 years... I should of taken one home. I would suggest it to anyone, just a little pricey but have to pay for quality. Good parking,a nice little casino and a grand ballroom!!!
Comfortable bed and poor service
ByWaiter
July 23, 2016
This hotel upon arrival was nice up on the hill! I loved the venue but getting service from house keeping was awful. They didn't clean your room or leave fresh towels without you begging them too. The room itself was very nice but housekeeping made my experience a bad one. I paid a good price for such lousy service. If they improve that the hotel would be 4 stars!
Nice place
Byrenoy
July 22, 2016
We chose this hotel for the end of our badlands and black hills road trip and it was by far the nicest place we stayed. It was really convenient for walking in Deadwood and driving to local sights.
Wonderful stay in a fun town
ByMartini doug
July 20, 2016
The staff was very friendly and prompt. They took their time and did not rush. The room was way above my expectations and the attention to detail was excellent. The bar/lounge and casino staff was very friendly and other guests had the same opinion.