Rated 4.7 out of 5 by 802
Rated 2.0 out of 5.0 by TJ4AU Unusual Stay
I have stayed at this property before, so I semi knew what I was supposed to be getting. I was very much looking forward to a Navy reunion and seeing friends I have not seen in 35 years. Not only did we have about 40 rooms booked, but I am also a Spire IHG member and would expect outstanding service. My problem is more with housekeeping than anything else, but that issue was so severe that it made me more angry with the "little" things. On Day 2 after we checked in, my wife and I got back to our room from some reunion festivities around 5:00 PM only to find the room had not been made up and the housekeeping carts were no longer on the 10th floor. I went down and said something to the desk, the lady was very polite and said she would take care of that. I went into the cafe a started a chat with one of my old Navy buddies. I was very surprised to get a call from my wife saying that a gentleman from housekeeping had knocked on the door and asked "what do you want me to do in the room"? He is housekeeping, he should know the answer. When my wife told him a full freshen up, he made her feel very uncomfortable by acting very indignant that she had asked for the service. Sorry Holiday Inn, I stay in hotels over 200 nights a year, I do not expect that kind of behavior. Due to that incident I was a little put out that when my wife, who does not drink coffee, asked for a hot chocolate down in the lobby, we were sent to the Cafe and had to pay extra for this. Sorry HI, that is wrong. I am taking this as Holiday Inn Resort had a bad day, but someone needs to be dealt with.
February 11, 2016
Rated 5.0 out of 5.0 by Kenrod Beach fun
Had a great time at this hotel and it was in Feb, looking forward to spending time there in the summer. Great location with lots of good places to eat and see.
February 10, 2016
Rated 5.0 out of 5.0 by RedRob1 Over all a great experience
This is a nice resort with clean rooms, good beds, beautiful views, nice balconies and great staff!
Just a word to the wise; unless they changed things, all the King rooms have showers
February 10, 2016