Great hotel...parking garage is an issue

ByWalkchad

October 15, 2019

I enjoyed everything about this property except the parking. I have stayed at a lot of hotels in large cities and understand the challenges that can come with it. Typically I am always greeted as a Sprite Elite member which I enjoy and am fairly accustomed to when staying at an IHG property. I was not at my stay here. No big deal. However I was not offered points or a drink vouchers for my status. There is construction that is occurring in front of the hotel and when it is not light it is not clear where the parking for the hotel is. I parked along the street and asked the front desk personnel where the garage is located and if the offered valet service. They pointed me in the right direction and confirmed they offered valet service. When I pulled my car around and up the the valet booth. No one wa there. I waited for 10 minutes. Still no one. Poked my head inside and could not see anyone. So I decided to park myself. I had rented a large SUV for my trip and it was very close to being too large for the garage. I finally found a spot that would fit my vehicle in the 4th floor. Upon checking out and trying to make my way back to my vehicle, the doors to the parking garage elevators were locked. I went the front door and asked how to access the garage. He replied that I could not use that elevator and I would have to use the stairs. Super fun walking up 4 flights of stairs fist thing in the morning. Not sure if I will return to this hotel due to parking issues.