12 Hengshan Road Xuhui District
Shanghai, Shanghai
200031
Mainland China
Check In: 2PM
Check Out: 12PM
Check-in Age: 16
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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property
Overall Experience 4.3
77%
Recommend This Property
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Bad Stay: Poor Hygiene, Faulty Facilities
ByHidden
July 03, 2025
My stay at this hotel was very disappointing due to several issues:
Hygiene:
The cleanliness was far below expectations. I found a long hair on the face towel in my room, even though I have short hair. The plates in the temporary lounge on the first floor were covered in grease and water stains, making them unusable. Later, I tried the upstairs lounge, but the plates there were also not clean.
Facilities:
There were multiple problems with the room facilities. The shower adaptor was bent, making it very difficult to shower properly. The curtains could not be opened with the electric controls and would get stuck; even trying to open them manually didn’t work. One of the floor lamps could not be turned off, so the room was too bright for sleeping. The internet connection was unstable and frequently disconnected.
Other Issues:
After dusk, termites started flying into the room, which was very unpleasant. The lounge experience was extremely disappointing, and I would rate it zero. Additionally, no one ever answered the express service phone line when I called for assistance.
Overall, I would not recommend this hotel based on my experience.
nice
Byjames
June 12, 2025
this is nice，but i don't know why 50 characters are required.
nice view but bad experience
ByHong
June 10, 2025
Generally, it is a good experience to stay here. They have beautiful decorations in the hall and the room. The balcony has a stunning view of natural scenery. But I think the hotel should focus more on the room service:
1. The WiFi in the room is very unstable. Even for a simple card game. Multiple lags when watching videos.
2. Lots of mosquitoes in the room, and I couldn't sleep well for the 2 whole nights. It was so upset.
Feel like at home
ByLuluna
June 05, 2025
Staying at this hotel again, I was warmly welcomed by front desk staff, Gavin, Joanna, Miss Zhu etc. And the concierge team also provided attentive service, assisting with luggage handling and package deliveries, making me feel truly at home.
Enjoyed my stay
ByChris Lim
June 04, 2025
A hotel with remarkable service. The restaurant manager remembered my room number on the second day. The hotel has a nice swimming pool with well-maintained gym equipment.
Too bad the pool closes by 8:50pm, a tad early as I've meetings in the evening.
Pearl if IHG an Shanghai - getting dated
ByrundholzPHX1974
May 20, 2025
Perfect location, cool Viva and high class all around. The Hotel is getting dated - still no issues - recommend to stay.
Disappointed stay
ByYC Tham
April 02, 2025
Everything was fine from the beginning. I managed to get a room with early check-in but the bad thing happened at late night when I was going for bed. A strong smoking smell came to my room and affected the quality of sleep on the night. Despite the front desk sent an air purifier machine to my room but it took time to get rid of the smell. Not a happy stay.
Gem in Shanghai
ByAimee
April 01, 2025
I really enjoyed the stay at HUALUXE. The check in process was quick and easy, with a free upgrade being the elite platinum member. The room was large and clean. The buffet breakfast was elaborate with both traditional Chinese and Western food items. Location was convenient to lots of coffee shops and bars, as well as the #1 metro station. I will definitely stay again when I am in Shanghai.
Maintenance time
ByNeil
March 24, 2025
Guys
I stay there a lot. In using the steam and sauna every time I come one or more things are out of order. On this trip EVEYTHING except the sauna was out of order. Please do better or I will have to stay somewhere else.
Second I called room service before 7pm and was told the dish I wanted had sold out!
Sleep disturbed by morning noise
ByMooeyGriffin
March 23, 2025
Stayed in Hualuxe at a recent stay in Shanghai. The hotel itself is beautiful, with a nice inner courtyard. The hotel has several positives, but there are also some negatives that one cannot overlook.
Positives - the hotel is just next to the MRT station, and so getting around is really easy. The surrounding area of the hotel is quiet and enjoyable to walk around looking at the old mansions. The hotel room and bathroom is large and the bed is comfortable. The buffet breakfast has a good selection of local and western dishes and has an egg station which cooks eggs to your liking on demand - something I hardly find in other 5 stars hotel.
Negatives. If you are given a room facing the next building, be prepared for truck loading noises in the early morning. This was loud enough to wake us up. Secondly, the pillows are too soft to provide good neck support. Thirdly, the staff could be more friendly and proactive with guests, such as helping with the luggage or offering help for transport to the airport. Fourthly, the toiletries supplied could be more generous compared to the small bottles (especially when room is occupied by 2 guests). Lastly, the electronic light controls in the room takes some time to master.
Hotel is only above livable level lol
ByVinceeee
March 22, 2025
1. Minibar is empty
2. Breakfast isn’t good
3. Boxes used for bath salts are broken
4. Taps are very dirty with stains
The location of the hotel is great, however both service and room are just simply too bad
Location is great but cleanliness need to be improved
ByVernon Lee
March 15, 2025
Location of this hotel is great, within walking distance to old town and a lot of great places, very near to Line 1 train. I am very disappointed with this hotel cleanness and quality, with the “Luxury Collection” it is absolutely not worth the price and title, why? The shower area walls are all grown with moulds, the silicone of handle, rainforest shower water outlet and corners, all over. I never stayed in any of IHG hotel with this clean levels. Also, I am not convinced to use the bathtub. Floor mat has long hairs in it, bear in mind I have short hairs.