No. 5167, Shibo Ave, Chanba Ecological Zone
Xi'an, Shaanxi
710024
Mainland China
Check In: 2PM
Check Out: 12PM
Check-in Age: 18
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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.8
90%
Recommend This Property
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Good Service
ByTGH2022
April 22, 2025
The normal pillows provided in the room are not confortable and not suitable for me to make a good sleep. I requested for other pillows and they were run out of stock. The housekeeping was quick to bring it to me once they were available.
Suggestion: Please reexamine the quality your normal pillows.
有房间安全问题
By
April 07, 2025
当天下午入住1913房间，本来一切正常，只是房间有些闷热。晚上去卫生间的时候想把推拉门关上，但是推拉门吊轨脱轨，门卡在了吊轨上，无法推拉，且推拉门突然可以向外推而不是左右推，摇摇欲坠，门有掉下来的风险。我被困在了卫生间里。害怕自己出来发生危险，随即打了前台电话，但是等候十分钟后没有任何人来帮助我，我又打了第二遍，打完后又过了七八分钟左右才有人来。后面来了维修的人，说是吊轨上有东西掉下来。后面给我升房到了1803房间，这个房间在阳面，虽然是套房，但是早上十分闷热。退房的时候前台给了我一个试吃装的小零食。总体来说体验不是很好。
A good and comfortable hotel
ByTGH2022
March 24, 2025
Staff services are excellent. The original pillows provided were not suitable for me and I requested different types of pillows. The problem was quickly resolved. I am satisfied with the new pillows. Thank you.
The location is good and the service is great
Bychenwending
February 24, 2025
The hotel is located next to Chanba outlets, and close to the International Convention and Exhibition Center, the room has a wide view, the corner room 180 view is very good, the front desk is also very enthusiastic and professional, overall, very cost-effective, praise
Li Gang is very enthusiastic and professional
Great service
ByJohnii Liu
February 21, 2025
During my stay at HUALUXE Xi’an Chanba, the overall experience was great. The hotel has modern facilities, and the staff provides warm and professional service.
A special thanks to Zihe from the Guest Relations team for her thoughtful assistance. Before check-in, she proactively arranged both of our rooms on a high floor. When the welcome fruit was mistakenly sent to my family’s room, she immediately called to apologize and promptly sent another set to my room, showing her sincerity. Alice, the Front Desk Supervisor, also deserves praise. She warmly handled our check-in, explained the Diamond benefits in detail, and tried her best to accommodate our needs. When I asked for cold medicine at night, she even considered offering her own backup supply, which was truly touching.
The twin room was spacious, clean, and featured a bathtub. The decor aligns well with HUALUXE’s signature Chinese-inspired luxury. Cleanliness was excellent, with both public areas and guest rooms kept spotless. The bed was comfortable, and the environment was quiet, ensuring a good night’s sleep.
There were a couple of downsides. The hotel does not have a lounge, though they provide dining vouchers as compensation. It’s a pity not to experience an executive lounge in an IHG HUALUXE property. Additionally, the air conditioning couldn’t be adjusted, which felt a bit warm. Another minor issue was the transparency of the glass partition between the bathroom and bedroom—this design might be uncomfortable for guests staying in a twin room, making it awkward to use the bathtub.
Overall, the hotel offers great value for money and is a solid choice for both family trips and leisure stays.
Sleep
ByTGH2022
January 27, 2025
The bed is too soft and the pillows are not very comfortable as well. Other than this, the rest of the hotel services are perfect.
Suggestions
ByTGH2022
November 23, 2024
1. Executive Lounge is not available. This is important for business travellers.
Astonishing stay
ByDav Zhao
September 09, 2024
Room was clean and comfy, good food and service, enojoyed the stay
非常不错
Byra7bit
August 27, 2024
在这家酒店，豪华与舒适完美融合，每一个细节都散发着无与伦比的精致。从典雅的装饰到贴心的服务，无不体现了对客人的关怀与追求完美的态度。入住这里，仿佛置身于一个宁静而奢华的世外桃源，让人感受到别具一格的品质生活。每一次入住都是一次奢华的享受，让人流连忘返，期待着下一次再次莅临这里。
FO
ByDylan
July 23, 2024
前厅部李经理处理问题迅速，在当天下午就ok掉了相关的case，做的不错，希望相关问题可以重视并且更好，也希望酒店更好。
comfortble bed
Bytopgun
April 19, 2024
comfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bedcomfortble bed
升级给力
By工口胡子
April 08, 2024
作为前至悦会员 虽然几年不曾入住洲际 掉到了金卡 但还是给升级了套房 不错 请继续保持 房内设施什么的都很好 服务也不错 下次还会入住