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InterContinental Kunming

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Hotel Reviews for InterContinental Kunming
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.8

based on 825 reviews
94%
Recommend This Property

Ratings Breakdown

825reviews

  • 5 Stars
    676
  • 4 Stars
    115
  • 3 Stars
    23
  • 2 Stars
    10
  • 1 Stars
    1

价格不是很满意

By

21 October 2017

platinumelite

酒店的一切都和酒店价格相差比较大,所以希望酒店的领导可以有所改变。早餐可以在丰富一些变化多一些。还有酒店协议其他都可以当日生效只有这里需要等三天,这个有些恼火。

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服务周到,值得推荐!

By

20 October 2017

platinumelite

的确值得推荐的一家酒店,作为陪父母出行度假并庆祝结婚纪念日的首选酒店,昆明洲际以其一贯的高服务水准,赢得了老爸老妈的赞赏,无论宾客关系部的杨小姐、罗小姐,还是客房部的杨浩,都体现出了洲际人的热情周到细致,让全家都度过了难忘的假期!当然,也存在一些不足,中餐部的某些员工索要服务评价,让人着实感觉有失水准!希望昆明洲际越来越好,希望全国洲际特别是成都环球中心洲际能以昆明洲际为榜样,将服务水平与服务理念不断提升!

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服务一流

By

20 October 2017

platinumelite

整体宾客服务做的很到位,比原来有很大改观,有宾至如归的感觉。体验很棒且难忘,check in时收到了热情的接待,酒店床品舒适,睡眠质量很好,员工都热情专业,见面都会热情打招呼,很好。

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服务很好

By

19 October 2017

员工素质很高,从管理人员到普通的服务人员,从前厅接待到打扫卫生的生的人员,服务态度都很好,体现了五星级酒店应有的服务质量,特别注重顾客的感受,服务特别贴心。

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完美的体验

By

18 October 2017

platinumelite

从登记开始,就非常的专业快速,有礼宾接待人员带领进入客房,房间非常干净,设施齐全完善,在房间阳台看洱海太棒了。行政酒廊环境优雅大气,退房迅速快捷。

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优质的服务

By

18 October 2017

酒店设有专属接待区,入住、房间安排都很满意,服务人员都很热情,能很好的帮到客人。美丽的昆明还会再来。

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硬件一流,服务一流

By

17 October 2017

地处昆明滇池附近,旁边都是高档别墅区,附近的马路都很干净绿树环绕。酒店是度假酒店风格,房间很大,有落地镜,视野面向中心花园区。住房送了两张骑车租车卷,可以在健身区租用自行车,都是三地车,我们用了卷骑车去了滇池,很近。 房间没得说,设施齐全,床也很舒服。唯独早餐人实在太多了,周一还这么多人,而且退房时得知没有空房了可见其火爆。 晚餐去中餐厅吃的,没吃西餐海鲜自助。也很满意,味道好菜量大。里面凉拌米线很好很好吃。 下次来昆明还会住在这里。

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床铺舒服

By

16 October 2017

洲际的床是唯一一家我第一晚就能睡着的。服务也很好,比丽江那家和府洲际好太多了。以前安排朋友也一直在洲际,价格合适,档次也不低

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一如既往的温馨服务

By

14 October 2017

一如即往的好,入住前一天酒店就打电话来确认,并问了楼层喜好,入住时就给安排的最高的楼层。整个入住期间都有宾至如归的感觉。特别是会员能延迟到2点退房,可以睡个午觉再退房,非常赞。

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环境优美

By

14 October 2017

酒店环境优美,设施完善,离滇池很近,符合休闲和商务居住,而且气候宜人,旁边的草海大坝适合跑步,冬天可以观赏红嘴鸥

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服务一流

By

14 October 2017

club

昆明洲际比我去过的其他洲际酒店的服务都要好一些,为客户考虑得非常周到。环境和软件都非常棒,服务人员的态度也是非常好的。

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在国内最好的服务体验

By

11 October 2017

或许我入住的洲际酒店还不够多,但是昆明洲际是目前我体验最好的洲际酒店。会员有专门的区域办理入住和退房,完全不用去前台排队拥挤,整个办理的过程温馨而愉悦,会给小朋友送小礼物、小糖果,有welcome drink。礼宾彬彬有礼,送到客房的途中仔细的介绍了酒店设施,有问必答,对酒店的了解很全面。早餐丰富,虽然赶上有会议,很拥挤,但是食材新鲜,种类众多。房间打扫很仔细,有开夜灯。
最好的服务体验是离店后。有电话回访,彬彬有礼,让人很舒服。我就随口说了一句早餐有时有食物供应不足的现象,酒店立即和餐饮部反应,并在当天下午向我致歉,让人感受到酒店是真诚的对待每一位客人的。希望其他洲际酒店也能做到这一点
酒店很大,离滇池景区不远,园林做得很精致。下次到昆明还会入住。

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