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Front desk at the Crowne Plaza Ravinia Crowne Plaza Atlanta Perimeter at Ravinia

IHG Agent Portal support

Find answers and get support for booking, commission, and account issues

Frequently asked questions

Managing your account

Agencies Change

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What should I do if I change agencies?
Description

If you change travel agencies, you’ll need to update the IATA/travel industry number in your profile to match your new agency. To do so, please contact the IHG Agent Portal Support Team.  

 

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IHG One Rewards account questions

For all questions regarding your IHG One Rewards account and settings visit IHG Customer Care

IHG Agent Portal questions

For questions regarding the IHG Agent Portal please email us at globalihgagent@ihg.com

Still have questions?

IHG One Rewards account questions

For all questions regarding your IHG One Rewards account and settings visit IHG Customer Care

IHG Agent Portal questions

For questions regarding the IHG Agent Portal please email us at globalihgagent@ihg.com

Booking

Benefits of Booking Personal

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What are the benefits of booking personal travel on IHG?
Description

Booking personal travel on our site allows you to discover over 6000 hotels and use your agent discount.

 

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Personal Travel Booking

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How do I book personal travel on this site?
Description

Once logged in, click ‘Personal travel’ in the booking module on the home page, or follow any of the links from specific hotel tiles.

 

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Client Travel Book

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How do I book client travel on this site?
Description

If you're booking client travel, we recommend using your agency’s preferred process and tools.

 

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Reservation support

For booking assistance, please call one of our Worldwide Reservation Offices in your region.

GDS Support

If you’re having trouble finding IHG properties or making IHG bookings in the GDS, contact the Travel Agent GDS Help Desk at channels@ihg.com

Group bookings

If you’re interested in booking for groups of 10 rooms or more email 1800meeting@ihg.com

Still have questions?

Reservation support

For booking assistance, please call one of our Worldwide Reservation Offices in your region.

GDS Support

If you’re having trouble finding IHG properties or making IHG bookings in the GDS, contact the Travel Agent GDS Help Desk at channels@ihg.com

Group bookings

If you’re interested in booking for groups of 10 rooms or more email 1800meeting@ihg.com

Commission

Commission Policy

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What is IHG’s agent commission policy?
Description

The IHG global standard commission is 10% of eligible commissionable rates that are exclusive of taxes, service charges and additional fees such as, but not limited to, resort fees, rollaway fees, miscellaneous fees, and gratuities.

Travel agencies must have an active and valid accreditation/membership with at least one of the following: ARC, IATA, TIDS, TRUE or CLIA. The accreditation/membership number must be included at the time of booking.

 

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Commission Rate

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How can I see what rates are commissionable?
Description

Rates can vary. You can check whether a rate is commissionable or not by selecting a rate and hovering over the ‘i’ icon.

 

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Commission Tracking

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How can I track my commission on a specific booking?
Description

To inquire about a specific booking, email commission.services@ihg.com and include the following information in your inquiry: 

• Confirmation #
• Guest name
• Hotel name
• Dates of stay  

The IHG Commission Services Operations Team will respond to your email within 7 days. If you want to know if your IATA number is attached to a client booking, please note that IHG Commission Services can only see details of a booking after the client’s departure.

 

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Non Commissionable

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Are any IHG brands or properties non-commissionable?
Description

Stays at Iberostar Beachfront Resorts are not currently commissionable when booked through IHG.

 

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Still have questions?

Commission support

For questions about your commission statement, contact the IHG Commission Services Operations Team at commission.services@ihg.com

Still have questions?

Commission support

For questions about your commission statement, contact the IHG Commission Services Operations Team at commission.services@ihg.com

GDS

GDS Chain codes

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What are IHG's GDS chain codes?
Description

6C — IHG master chain code
CP — Crowne Plaza® Hotels & Resorts
IC — InterContinental® Hotels & Resorts
HI — Holiday Inn
HS — Holiday Inn Express
HI — Holiday Inn Club Vacations
WE — Atwell Suites(TM)
VA — avid®
YO — Candlewood Suites®
VN — EVEN(TM)
IJ — Garner(TM)
KC — Kimpton Hotels & Restaurants
IN — Hotel Indigo®
UL — Hualuxe® Hotels & Resorts
RE — Regent Hotels & Resorts
IG — Six Senses
SP — Special Properties
YZ — Staybridge Suites®
VT — Vignette(TM) Collection
VX — voco®
AN — ANA Hotels
IB — Iberostar Beachfront Resorts

NOTE: Iberostar Beachfront Resorts are non-commissionable.

 

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Still have questions?

GDS Support

If you’re having trouble finding IHG properties or making IHG bookings in the GDS, contact the Travel Agent GDS Help Desk at channels@ihg.com

Reservation support

For booking assistance, please call one of our Worldwide Reservation Offices in your region.

Group bookings

If you’re interested in booking for groups of 10 rooms or more email 1800meeting@ihg.com

Still have questions?

GDS Support

If you’re having trouble finding IHG properties or making IHG bookings in the GDS, contact the Travel Agent GDS Help Desk at channels@ihg.com

Reservation support

For booking assistance, please call one of our Worldwide Reservation Offices in your region.

Group bookings

If you’re interested in booking for groups of 10 rooms or more email 1800meeting@ihg.com

Learning hub

Training Required

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Is the training required?
Description

While the training in the learning hub isn’t currently required to maintain your access to the IHG Agent Portal, it offers a wealth of knowledge to help you navigate all things IHG, and will increase your credibility with your clients.

Your agency may require you to take some or all of the training provided here.

 

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Training Time to Complete

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How much time does the training take to complete?
Description

Courses are designed to be completed at your own pace but typically take 15 minutes per module.

 

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Training Importance

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Why should I take the training?
Description

Taking the training will grow your familiarity with IHG’s brands. Understanding IHG’s portfolio and the key differentiators between our brands will help you match clients with the right property, resulting in higher satisfaction and repeat bookings. The training lets you learn at your own pace, to fit your schedule.

 

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Retake Training Each Year

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Do I need to retake the training each year?
Description

The foundational level will only need to be taken once. As we develop new content, we'll notify you when additional courses are added.

  

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Languages Offered for Courses

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What languages are the courses offered in?
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The foundational training is offered in up to 13 languages depending on the brand.

 

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Still have questions?

IHG Agent Portal training support

For all questions regarding IHG Agent Portal training, email: globalihgagent@ihg.com

Still have questions?

IHG Agent Portal training support

For all questions regarding IHG Agent Portal training, email: globalihgagent@ihg.com

Agent discount

Agent Discount

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What is the agent discount?
Description

Get up to 25% off bookings on eligible hotels for personal travel only.

 

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Terms and Restrictions

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What are the terms and restrictions of the agent discount?
Description

If the agent discount is available for your selected dates, you can book up to two guest rooms per stay for personal travel via the IHG Agent Portal. Bookings must be made at least 24 hours in advance of your arrival. You’ll need to present your Travel Industry ID/IATAN Card, Agency Business Card or employment authorization on agency letterhead at check-in. This discount is non-commissionable.

 

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Still have questions?

Agent discount support

For questions regarding the agent discount, email us at globalihgagent@ihg.com

Still have questions?

Agent discount support

For questions regarding the agent discount, email us at globalihgagent@ihg.com