Staff is extremely friendly, we stayed 2 nights and they took care of any request at once and were very helpful. Location is outstanding, in the Haffenstadt, the UNESCO protected part of Hamburg, but
located on its modern side, with some nice restaurant and new cafes nearby, you are just 10 mns walk from the tube and 20mns from the cityhall by foot.
The hotel and the rooms are brand new and well designed; our room had a nespresso type machine.
The only cons are the smaller bathroom, but well designed and the limited amenities in the bathroom [Less]