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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 689 reviews
85%
Recommend This Property

Ratings Breakdown

689reviews

  • 5 Stars
    425
  • 4 Stars
    130
  • 3 Stars
    56
  • 2 Stars
    50
  • 1 Stars
    28

The worst hotel I have stayed at in 5 years

By

February 24, 2017

This is by far the worst hotel experience I have had in over 5 years and I travel 150 nights a year. The hotel is on the final approach path for IND airport and you can hear planes landing all night. Also it is run down and in terrible shape. But I knew all of this when picking the hotel. The worst part was the staff. Brooke at the front desk was by far the worst checkin I have ever had. She seemed inconvenienced that we were ther and her body language, attitude let us know it. The shower in July room would not get hot so they sent me to another room were the shower head only came up to my neck and I'm 5.9''. The executive lounge is a joke. This will be my last choice in Indy in the future no mater the price.

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Elegant atmosphere and friendly staff

By

February 24, 2017

club

I enjoyed my brief stay, slept well and was refreshed. The airport shuttle service was punctual and efficient.

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GREAT MATTRESS

By

February 23, 2017

platinumelite

We enjoyed the hotel and especially the mattress and room service. The menu was limited but the food was excellent. The employees were friendly and helpful and they were always eager to help.

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Great Stay

By

February 20, 2017

Nice warm welcome.. Clean fresh room.
Real close to the Airport.. Perfect!

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Indy crown plaza

By

February 18, 2017

club

Leisure trip to Indianapolis. Tried calling for a reservation and they said that they were booked. Stopped in and they had many rooms available.

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Clean and comfortable room

By

February 17, 2017

club

This Crowne Plaza offered a comfortable, clean room and helpful, friendly service.

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If your flight is cancelled, stay here!

By

February 15, 2017

club

My flights were cancelled due to bad weather and I was relieved that a shuttle would bring me to the Crowne Plaza and return me to the airport the next morning at dawn. The hotel is not far from the airport--about 10 minutes, and the room was comfortable; the hotel had a bar and restaurant for meals. Free wifi meant I stayed within budget for this unexpected expense, and got work done, although it was impossible to find the Grammy's on tv despite the 60 channels available when I needed to take a break. I found the bedding a little too thin for a cold and windy night, but was grateful I had a comfortable bed to sleep in, hospitable staff, and checkout and returning to the airport early the next morning were a cinch.

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Bad tume there's

By

February 11, 2017

Bad place i wish they would of paid for my taxi from the airport to the hotel

Posted byHotelStaff
February 12, 2017
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We have refunded you for your taxi fees. You should see the refund in a few business days. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kyle Culp Director of Rooms
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Unclean rooms at check in

By

February 08, 2017

We were sent to 3 different unclean rooms when we were checked in.

Posted byHotelStaff
February 09, 2017
I want to apologize for this situation. I would like the opportunity to discuss this situation with you. Please contact me at mclark@genhotels.com. Mike Clark General Manager
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apperance

By

February 07, 2017

the hotel seems a bit "tired:
However, it is well maintained

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A great getaway

By

February 07, 2017

club

My wife and I try to get out at least once a month and we have stayed here twice and plan to stay again

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Great place to stay

By

February 07, 2017

platinumelite

Great hotel. Convienant, clean, friendly staff. Will stay here again.

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