Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property
Overall Experience
4.5
93%
Recommend This Property
Home Away From Home
ByS1965
July 18, 2021
High quality service delivered with a smile. Everyone always so helpful and willing to make your stay the best. Rooms very comfortable and spotless. Love the new addition of Netflix! It is the only place to stay in the Hawkesbury Valley region.
A must see hotel. Just beautiful and serene
ByLaura
July 01, 2021
Wonderful staff, wonderful restaurant /food and beautiful refurbished renovated rooms. Most comfortable stay. Something for everyone!
Crowne Plaza stay
ByLee’s
June 30, 2021
Great value for money!
Friendly and helpful staff, Nik issues.
Great place to relax without driving too far.
ByMary Louise
June 27, 2021
I love that we did not have to drive very far to find a comfortable hotel where we had comfortable bed , decent food to eat at a reasonable price. The staff were friendly and approachable and has good facilities to use like jacuzzi and Sauna. I wish the pool was heated and the worn out flooring of the bottom of the pool be fixed to improve its overall appearance.
Historical Getaway
ByMizz
June 24, 2021
Our stay at the Crowne Plaza was a wonderful base for us to rediscover the historical sites of Windsor, Richmond and the surrounding areas. We started with a wonderful spa treatment at Villa Thalgo Spa, then enjoyed a cocktail and snack at the bar before checking into our beautifully renovated rooms. A wonderful time was had and the accommodation impressive.
Excellent position
ByPizza pie
June 22, 2021
The refurbished bathroom is great and a few members of staff made a positive impact on our stay..The breakfast remains poor,hot food is lukewarm and lacking in choice and variety and atmosphere.
Beds although advised new,were uncomfortable. There remains some toxicity amongst certain staff which needs addressing.
Bar selection of wines needs to improve as does food selection.
Wonderful mini-break
ByCecilia
June 22, 2021
We thoroughly enjoyed our stay. The pool, spa and sauna were divine, the room service delicious, and the hotel room was luxurious. We can't wait to come back.
What a great stay!
ByMichelle
June 22, 2021
A lovely welcome and complimentary glass of wine as my room was being changed (my fault i selected 2 beds instead of 1 king). I had a King with balcony (very small) that overlooked the Thalgo spa. Was quiet, well appointed, very clean (even under the bed and lounge) with a beautiful bath i couldnt wait to use. Blockout blinds did their job well, lovely toiletries. I have no complaints really. Room service meals whilst limited, arrived promptly and hot. Steak was well prepared. Buffet breakfast was fresh and hot and a lovely bright room amd aspect. Will definitely stay here again as a short getaway. As a customer service officer for 26 years i was impressed with the friendly service from the front desk, breakfast and room service staff. Well done.
Great clean room
By1234
June 20, 2021
Excellent room, felt comfortable as it was so clean, fresh and new
Nice place
ByIts Me
June 17, 2021
Nice place to celebrate a birthday.............................................................................................................................................................................................
Beautiful grounds and lovely staff
ByRose
June 16, 2021
We had a lovely reception when we arrived for our stay, and we were able to unwind with the beautiful scenery, heated pool, and a great room that was comfortable and spacious. The staff were so friendly and helpful with everything and we had a great time!
A beautiful experience
ByJJ and Vi
June 16, 2021
We had a most enjoyable stay. Breakfast in the main dining area was pleasant with plenty of choice of food. The Harvest restaurant was a great experience as well. The staff were polite, professional and friendly. Our renovated room was large and well appointed. It overlooked the chapel where we were married six years ago. Family and friends still talk about how enjoyable our wedding day had been. We feel that, even six years later, it hasn’t lost any of its attraction. We’ll definitely be back again.