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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.6

based on 868 reviews
88%
Recommend This Property

Ratings Breakdown

868reviews

  • 5 Stars
    603
  • 4 Stars
    187
  • 3 Stars
    49
  • 2 Stars
    17
  • 1 Stars
    12

这是一次较差的入住体验

By

October 21, 2017

platinumelite

1,前台服务人员态度很好,抱歉未能记得名字;
2,早餐同步退房,速度还够快;
3,床单上有脏物;工作人员更换,但危机管理一般;
4,未准备水果;
5,由于当日自己身体状况不佳,晚餐后房间后,发现没有开夜床,还是比较失望。

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房间不规则、太压抑

By

October 20, 2017

房间布局不合理、太压抑、窗子被外墙干挂挡住了一大半、因为只住一天、就在没有换房间、工作人员都很尽职尽责、

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房间设施

By

October 19, 2017

窗户小,比较压抑,我个人更喜欢落地玻璃。床铺很舒适,用品齐全,最喜欢iPhone的充电音响。房间很大,装修色调搭配很好,自动窗帘很好,衣帽间很宽敞干净,总体入住体验很好。

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前台服务

By

October 18, 2017

1.接待冷漠(一个胖丫头),没有欢迎饮料卷,没有欢迎水果;
2.入住时我让登记我的开票信息时说要我退房时再出具就行,我的目的是退房时节省点时间!!!

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Excelente experiencia

By

October 17, 2017

platinumelite

Hotel muy moderno, con muy buenas instalaciones, muy bien ubicado y excelente servicio. Buena relación calidad/costo. Ampliamente recomendable.

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床铺舒适

By

October 17, 2017

酒店外观给人的第一感觉一般,但进入大厅后豁然开朗,前台接待人员很热情,效率也高。电梯速度平稳,客房很大,布局合理,并且准备好了欢迎水果,灯光合适,很舒馨。整体感觉还行,细节上需要改进!

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服务很好

By

October 15, 2017

服务好,亲切,让我有宾至如归的感觉,下次去西安还会选择皇冠假日酒店,离西安博物院和小雁塔景区也很近,步行10分钟左右就可以到达,十分方便。

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符合皇冠的一贯标准

By

October 15, 2017

国庆节之后入住西安皇冠假日酒店,总体感觉还是相当不错的。虽然有一些小缺憾,比如说酒店的建筑没有落地窗,房间的隔音效果差了一些,WIFI也不是很好,这些硬件短期之内是无法改变的。但是员工的服务我们还是感受颇深的,从进入酒店的那一刻起,就可以被每一位员工的热情所感染,到哪里感受到的都是笑脸,尤其是礼宾部,行政酒廊,待人都非常的热忱。行政酒廊的Ruby以及其它几位员工都非常的热情,也非常的服务周到,感谢她们!下次去西安,还会选择西安皇冠假日酒店的!

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西安皇冠假日

By

October 13, 2017

club

总体感觉还可以,酒店大堂环境可以,工作人员服务态度不错,房间也比较干净,床睡得舒服,不足之处:不能使用微信支付,必须现金或者刷卡,房间网速不稳定

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美好的住宿

By

October 12, 2017

platinumelite

国庆-中秋双节回到古城西安,入住了大学时期就向往的五星级酒店。此次入住是我住的所有皇冠假日中最好的,无论从硬件还是软件,都是五星级好评!

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倚剑登高台,悠悠送春目。

By

October 12, 2017

club

明月楼高休独倚!
西安最高的酒店,视野极佳!一天忙碌后,去顶层的酒吧,来一杯啤酒,俯视着古城,感慨一下人生!
倚剑登高台,悠悠送春目。

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贴心,用心,亲和,快了

By

October 11, 2017

如题,这次体验非常满意,员工的贴心的安排,用心的服务,小小的惊喜,以及亲和的态度,使我在这次旅行中增添了美好的回忆。
很可惜,每天早出晚归,没有享受到酒廊,希望下次休闲时再去好好享受,也希望贵酒店能够一直保持现有的服务态度。

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