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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.5

based on 690 reviews
86%
Recommend This Property

Ratings Breakdown

690reviews

  • 5 Stars
    474
  • 4 Stars
    151
  • 3 Stars
    40
  • 2 Stars
    15
  • 1 Stars
    10

服务一流

By

May 29, 2017

club

总体的服务很好,房价偏高,服务细致,地理位置优越出行方便,房间隔音好。安静网速有待提高。好好好好好好好好好

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Wonderful stay - very helpful staff

By

May 27, 2017

platinumelite

Stayed 2 nights. Nice clean rooms and comfortable beds
Very thoughtful front desk staff who offered to pack breakfast to go due to insufficient time to enjoy prepaid breakfast, after getting taxi for me.
Laundry promotion very attractive.
Enjoyable dinner at B

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早餐服务有待加强

By

May 27, 2017

早餐服务有待加强,早餐种类及工作人员态度还应该加强一些,健身器材希望更多一些,并且教练能对会员进行一些帮助和指导教学。

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酒廊的服务生非常nice

By

May 25, 2017

19号入去酒廊用晚餐的时候接待我的女生当时还拍胸牌照脸啦
忘记名字啦 非常抱歉 22号早上退房也是她接待。

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宾客关系服务做得很好

By

May 25, 2017

硬件很好,早餐很丰盛,最值得一提的是这家宾客关系做的相当到位,感觉是我住过所有IHG酒店里最好的,宾客关系部孙小姐提前就打电话询问到店时间,对房间有无特别要求。到店后亲自引领到房间,并介绍酒店设施,感觉非常细心,要特别表扬一下。

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Xi'an average experience

By

May 25, 2017

We stayed for 2 nights in CP Xi'an in Club rooms (we were upgraded thanks to my IHG Status to suites) Hotel looks oldish but well maintained. Rooms were extremely dark (small windows) but comfortable. The worst part of the hotel is the service: very little english, no sense of attention or customer focus, rude treatment and minimum information was daily life.
Lounge in 46 floor very basic, no fancy decoration or spot and food and drinks very basic.
We would not recommend this hotel and if we ever return to Xi'an probably would take another hotel.

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非常优秀的服务值得赞赏

By

May 24, 2017

刚到西安的感觉给我不是很好 可是酒店给我的感觉出乎意料之外 特别是酒廊的服务生19号下午当班的 我忘记她名字啦 很抱歉真的 22好早上退房也是她

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服务一流

By

May 24, 2017

房间很舒适,卫生良好,体验很好,自助晚餐很有特色,住店客人可以免费停车,附近有商城,有机会还会入住。

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很开心的一次入住 下次还会入住

By

May 24, 2017

车一到酒店,门迎主动帮忙拿行李箱。前台登记很热情,效率很高。 餐厅的用餐同步退房很赞。因为是招行定的,随口问了一句有无行政待遇,得知至悦会员,酒店很厚道的给了,还送了欢迎礼。西安那几天天气很热,第二天酒店很贴心的给客房多送了2瓶水。重点要表扬酒廊的张姓MM,专业、友善、对小孩子也很好。我丢了一本宣传册在酒廊。想着还有几本,就没在意。张MM第一天发现,考虑到天色很晚了,怕影响客人休息,没有往客房打电话,第二天才给我。洲际作为一家高端连锁酒店,这样的细节才是决定成功的关键。祝酒店生意兴隆,张MM工作顺心。有机会会再次入住,谢谢!

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房间很棒,服务一流

By

May 24, 2017

club

前台服务很棒,预订房型没有了,及时进行升级,很热情。房间设施不错,很齐全且比较新,房间温度适宜,很安静,适合休息。客房服务很不错,热情周到。

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一座没有笑容的五星级酒店

By

May 21, 2017

到达酒店当天,出租车开到酒店大堂门口,没有礼宾人员帮忙,自己一个人拉行李箱办入住
在酒店前台办理入住时,前台全程木无表情,没有微笑,没有语言问题
第二天早餐,服务人员也没微笑,只是机械性地引进餐厅,在问了需要什么之后,让我自己去倒水
离店当天,排队退房时,有人插队,前台非但没制止,反而直接帮插队之人办理退房。
感受不到贵酒店在人员服务上,有哪点是可以达到五星酒店级别。即使在洲际集团旗下的假日智选,也没感受过这么冷漠的服务态度。

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总体可以

By

May 21, 2017

酒店卫生方面还可以,对金卡会员服务到位。总体来说不错。可惜早餐对南方人的我来说选择不多,而且位置离将来要访问的客户稍远。

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